Giraffe Tools Retractable Garden Hose Reel, 5/8 in x 90 ft Heavy Duty Hose Reel With 9 Pattern Nozzle, Any Length Lock, Wall Mount Water Hose Reel, 180°Swivel, Light Grey

UPDATE 2: I received the reel with a 5/8”hose and the flow issue is corrected. Also, the new one has a more narrow mounting plate that fits a 4x4 post (barely). I still added 1x4 cleats but it looks and works great! UPDATE: The manufacturer reviewed and responded to my initial review. They offered several options to resolve the issues which was amazing! I’ve never experienced a customer care team that responded so quickly and has been on point with available solutions. Working with them has been great! Additionally, I thought I’d leave a couple of images to illustrate my workaround for the 4x4. So far, this seems like a good product. Unfortunately, the flow volume is significantly less than the previous hose of the same diameter. I assume due to friction loss. Also, the mount is too wide to fit on a 4x4 post. I ended up adding cleats to the 4x4 to attach the mounting bracket. It worked great and I have the appropriate span to reach needed areas. It is somewhat heavy but it was really easy to install and take down. I may get a shorter one for my front yard. Although some resources tout Giraffe Tool being manufactured in the USA, it’s clearly China after opening the product.

Why didn't I get one of these sooner..So far so good, not sure what people are doing to have issues, maybe not following directions on retracting or letting the hose go and not holding on while it retracts, mount it securely, turn off water and un pressurize hose and WALK the hose back in, no issues, I like that it come off the mount easy for winter time, the hose is big enough to supply my small pressure washer and no more reeling or cranking a hose! I love it so far, I'm sure in a few years of light duty it will need to be replaced, but the price is good and quality seems to be good so far, I think bad reviews are people being too rough or retracting full of water. Anything will break if you act like a gorilla using it.

The hose reel is a great product overall — heavy-duty, smooth retract, and the 180° swivel makes it very easy to use around the yard. I installed it into the concrete on the side of my house and added a few aftermarket parts to make it sleeker and blend in better against the house. I bulleted out the aftermarket stuff in case anyone else wants to do the same: • 3/8” x 3” concrete wedge anchors + 3/8” x 2½–3” lag bolts – for a rock-solid mount on my concrete wall • Flexzilla 5/8” gray lead-in hose – replaced the stock leader hose for a cleaner look • Sanpaint brass 90° elbow connectors – keep the hose lines neat and low-profile • Sanpaint brass hose-to-hose adapters – keep connections uniform • Rust-Oleum metallic spray paint – coated the elbow for a matching finish

Love this New Hose Reel, getting it late in the season we haven’t gotten to use it much, but the times I have I LOVE IT! The only thing we didn’t like as much, the heavy duty mount is not metal, it is plastic. So we will see how long it last.

This hose reel has made my life SO much easier. It was a snap to install (although you may need help aligning it onto the bracket as it is heavy and a tad unwieldy). As far as function goes, it is fantastic. It unreels easily with the swivel joint being particularly important. The sprayer has more functions than I need, but it works well. It sets itself apart with the spring action to reel it back up. It is smooth and easy to control by the strength with which you hold the hose as it reels back in. Be careful, if you let it go all on its own, it might break the speed of sound and your nose when the sprayer hits it. Remember to leave the sprayer ON and the water source OFF while reeling back in so the extra water is pushed out. It looks great and keeps that area of our yard looking nice. Have had zero issues with leakage or anything else. Well worth the money.

I have had a few of the retractable hose reels. This one exceeds all of them by far. Seems to be very high-quality. It has great retractable spring tension. It works outstanding.

Piece of junk, within 2 days of use the belt for the gears jumped off resulting in it not being able to retract correctly. This is a manufacturer flaw with the product. Spent hours making sure it was mounted correctly, dug and installed a 4x6 post mounted level and at the manufacturer specifications. Immediately had issues, this wasn’t a lemon it is how this reel is made.

Product is as advertised.