BaseusDocking Station, Spacemate(Win) 11 in 1, Triple Display, 4K HDMI and DP, 10Gbps USB A/C Ports, Gigabit Ethernet, 100W PD, Audio, Laptop Docking Station for Windows/Dell/HP/Lenovo/Asus/Acer/Mac

UPDATE:I received my second unit only to find ... it was doing exactly the same thing as the one I already had! So something was up. I'd gotten rid of the previous one's packaging because, hey, it was working great and if something did go wrong, I was sure the manual was available in a pdf somewhere. (sneak peek .. it was/is. I just somehow missed it)When it stopped working I searched high and low to find a manual. The BASEUS site had a page for the model, but somehow I completely missed the manual. <facepalm> Find it here: https://support.baseus.com/product/452/Spacemate-Series-11-in-1-(MAC)-Docking-Station?n=mxobwklbv9I opened up the manual (printed with probably 6 point type ferchrissakes .. my eyes are OLD, people!) with the new unit I received and - there it was - the note that the unit needed a driver and the magic link to find it. (here it is for some poor soul coming after me:https://www.synaptics.com/products/displaylink-graphics/downloads ). I downloaded and re-ran the install only to be kindly informed "You've already got the newest version." Oh. Right. Ok, I knew that. So what's the problem?! I can't believe I got another unit that happened to be borked in exactly the same way that my current one is. (when the current one initially worked great)Now here's the rub. These aren't exactly "drivers" ... it's a driver set/program pack. When you install the driver it launches the controller program and everything works splendidly. However, if you subsequently reboot, the multi monitor feature of the hub stops working UNTIL you relaunch the program - DisplayLink Manager. DisplayLink Manager DOES have an option to relaunch at system restart. But was that enabled by default on install? (you can guess). So from where I sat, the unit just ... stopped working. And nowhere - I mean *NOWHERE* online did I find someone saying "oh, yeah. You not only need those third party drivers - the controller needs to be running or things won't work".I was expecting a driver to be, well, a driver. Something that, once installed, I didn't have to think about again. But even THAT could be forgiven if there had been documentation somewhere that detailed what needed to be done. Even the manual simply had a reference to the driver and nothing more. An additional line saying "make sure you set DisplayLink Manager to launch automatically after login" would have saved no end of trouble. Or even better - a big 'ol notification at the end of the install.In the end, the hardware is fine.I was going to update the review, but only bump it to four stars. But I'm putting it at 5. Why? Because, for everything else that went wrong and frustrating and caused me to burn time ... the company saw this review, contacted me, and offered to refund the purchase price. No hassle, no argument, no nothing. Just "we're sorry it caused you inconvenience".I can forgive an *awful* lot for proactive, respectful customer service like that. So five stars it is.*************BaseUS for Mac, running on a 2024 M4 Pro Max.Initially, it worked beautifully ... for a week. I have an M4 mac and after installing the driver, it displayed to the laptop display and 2 separate monitors via HDMI. Also plugged in where a webcam to the USB-A, an ethernet cable, and power to the incoming USB-C port. I used the macbook's power supply to power the hub.I was happy. For a week. I then left on a trip and returned a week later. Pluged my macbook back in and ... nothing on either external monitor.I tried:restarting the macbookrestarting the monitorsrestarting the BaseUS (well, unplugging it, unplugging everything from it, waiting a minute, and plugging it back in)using only one monitor (each external in turn)I can validate the cables are working by plugging them directly into the macbook. I can also validate the monitors are working by plugging them directly into the macbook via hdmi.When both monitors are connected to the hub, the front panel lights show the external monitors are connected. The indicator lights also show when the webcam is connected, as well as power. and ethernet. The webcam is recognized and usable by the macbook. Only the displays are buggered.I tried doing the "press option while in the display control panel" trick to force the macbook to recognize the monitors. It did not work.As a final step, I tried with the 3rd HDMI port. (previously I'd only used 1 and 2)Connecting the HDMI to the third port, video appeared on an external monitor. (this, of course, does not work for me since I need two external monitors)I honestly don't remember if I'd only ever used ports 1 and 2, but it seems perhaps both of those ports are bad. Poor soldering and the physical ports are buggered? The only pressure on them is from HDMI cables coming out the back and draping down to where they enter cable management ... so really, no pressure at all.While I've seen multiple reviews regarding the company being very responsive, this is for work and I need a replacement soonest. I'll be ordering another and returning this one to Amazon. Hopefully it was a one-off and the next will work. I'll update this review once the next one arrives and I can determine if it works past a week.I'm leaving two stars instead of one because hey...at least the other features still work. ¯\_(ツ)_/¯

Updating my original review which scored low because I had received a defective unit. The issue was that the USB ports were nonfunctional on that unit. The replacement appears to work 100% out of the box. I will not quite go to a 5 because electronics that are somewhat expensive should be fully tested before shipping and it doesn't seem possible for a dock to pass quality testing and then fail while in the box. There are no moving parts to physically damage in transit so I can only conclude the quality testing is either not happening or isn't adequate. I will deduct a star for that.Second update: Seller has been incredible in following through to check that I have received my replacement and that it is working. I don't usually see such good follow-up from most manufacturers. I am adding back the star because they expressed intent to enhance their testing processes. I am taking them at their word. I have bought other BASEUS products before (which have been excellent and very well priced) and will again in the future.On to the review of the WORKING unit. I will need to use it for a longer period of time to assess the performance and reliability. As of now, I've only plugged in the replacement and checked that the ports are all working and that the docked notebook can do everything it should be able to do with the devices. All of that is 100% The other thing I will note is that I do like the form factor of this dock. It's not too huge but it does have a nice selection of ports on the front and rear. I also like the indicator lights to show what's connected.My only complaint so far -- and I might have deducted a point for it, had I not already deducted one for the inadequate quality control, and don't want to take this down to 3 stars -- is that the cable to the computer is built into the dock. I really HATE built in cables on ANY device. Given a choice between that and a similarly capable device with a removable cable that plugs in via some kind of STANDARD port, I'll always choose the removable cable option. If I find the supplied cable to be too short or too long, a removable one allows me to remediate that. Can't do that with this one. Also, cables do experience wear and tear and sometimes run into problems before the unit itself is dead, and being able to replace it is a nice thing. It's not a deal-breaker for a nice dock, but it does give it one small disadvantage against a comparable device with a removable cable.On BaseUs as a company, I have used some of their other products, particularly chargers, and this is the first time I've gotten anything that didn't work or failed. I like the design of their stuff and when you receive a working device they seem to be good quality, good design, and quality components. I also have to speak well of their support. I didn't even bother to contact them -- I just initiated a return with Amazon. They saw my previous review and contacted me to see what they can do to correct the situation, i.e. refund, replacement, or tech support. I like that. Often I don't get a contact from a company when I report a problem in a review. I have a feeling their support would have been 100% responsive had I contacted them, and the contact info for support was right on the device itself -- nice!! I would usually have to go looking for it online. That tells me they're ready to give support. Also, when they contacted me, it wasn't like most the other few who contacted me, usually with something like "please take off the low rating -- what can we do to buy a better score?" (paraphrasing :D) -- no, BaseUs never asked me to change my review or score. They only asked how they can help make me happy with the product. That's the right way to do it. Begging to fix the score tells me a company is more worried about sales than customer service. Not an issue here!! I'd give them 1/2 extra star back for that.

I really like the Baseus 11-in-1 Docking Station—it’s one of those gadgets that just makes everything easier. It’s got a sleek, modern design that looks great on my desk, and it feels solid and well-built. I can plug in multiple devices at once—monitors, USB drives, headphones, and even an Ethernet cable—without needing extra adapters or clutter.What I especially appreciate is the multiple display support, which is perfect for my multitasking setup. Plus, the fast USB-C charging keeps my laptop powered while I work. It’s compact enough to carry in my bag, so I can use it at home, in the office, or even while traveling. Overall, it’s a super convenient, reliable hub that I genuinely enjoy using every day.