Beatbot AquaSense Pro Pool Robot Vacuum, 5-in-1 Cleaning with 2*Clarifying Agent Kits, Smart Surface Parking, Clarifies & Skims Water, Ideal for Inground Pools up to 3,299 Sq.ft - Navy Blue

I finally purchased the AquaSense Pro after months of deliberation. The item was packed well and easy to assemble. I had difficulty connecting to wifi and getting the flashing blue bar to reappear. I attempted a factory reset. Still unable to power on. I contacted customer service and was told they would be having a tech send me directions via email. I called back today and here is the rest of the story per customer service: 1. The company is based in Texas. 2. The customer service is directed to China. 3. You are unable to talk to a tech person because "they cannot speak English", and "never will". "always will be email." So if you are thinking about spending $2,000.00 for a pool cleaner, don't you think you should have a tech on staff that can speak the common language? No, at this time I will not recommend and I'm glad I saved all my shipping material. UPDATE: 6/10/2024. I did receive contact back from customer service. This machine does not configure to your 5G wireless device. You must change the router / call the phone/ internet provider so that it will run on 2.4. It was then easy to get to connect to wi fi. Following the directions to power up and choose cleaning mode and to place on level surface for approximately 5 seconds for calibration. I then slowly placed the device into the pool, shallow end. Instructions say to wait patiently, so after 15 minutes I went into the pool, let the water drain, placed onto the side and it started making a noise and wheels started turning. I placed back into the pool and it moved along the bottom. Now, I have an hourglass pool so it did not follow the linear up and back mode, but it sure was nice to see it in motion. Will update more on the progress of the cleaner and hopefully will be able to give it another star. I still saved all the packing material just in case. 3RD UPDATE: 1. Setting up the docking station is done in 15 seconds. Very easy done. 2. Using 2.4 wi-fi (NOT 5G), the set up is done in 2-3 minutes. Prompts easily done. 3. The unit is 12 pounds to carry, so I use a rolling cart from the edge of my patio where the unit is charged to the edge of the pool. Let the unit sit level for 5-10 seconds to calibrate. 4. The unit is easy 1 touch to choose the cleaning cycle. 5. My pool is approximately 16K gallon free form (hour glass style) and takes 3 hours to clean all 4 cycles. The app shows the date and time that the bot is operational. 6. The filter baskets are easy to pull apart and clean after each use. 7. I am 66 yo female with arthritis and parkinsons. It was getting very exhaustive for me to maintain my pool with the scrub brush, connecting the vacuum hose and head. So far I have only scrubbed the pool steps. 8. Despite being told that I would never be able to speak to a technician personally during my initial call to the company, I will share that I have received several emails from the company to offer troubleshooting advise wanting me to be pleased with my purchase. They issued a work order on my call to them and were proactive on trying to resolve the issue that I had. I feel that in the future during my 4 year warranty, I am confident that they will work with me if I need the help. It will not be instant, but within 12 hours. 9. If there is no other updates posted, the unit is working as described and I am happy with my bot.

My wife and I bought our Beatbot Robotic Cleaner in July 2024. We wanted an easier way to clean the in-ground swimming pool at the home we purchased earlier the same year. We love our Beatbot!!! It's an amazing pool cleaner. It cleans the bottom, it cleans the walls, it cleans above the water line of the wall and it even has a setting to clean the surface. The filters fit one inside the other so the larger things are trapped in the first filter and the very fine things are trapped in the second filter. The filters are easly removed and super easy to clean with a spray nozzle on the water hose. During the fall when the leaves were falling we could use it several times a day to keep the pool clean when needed. This is our third home we've lived in that had a pool and I can say without hesitation our Beatbot has made this pool easier to clean than anything we used in the past. We kept our pool open through the winter so our Beatbot didn't get to take the winter or spring off. With all that said about our Beatbot and how awesome it is.....let me say some awesome things about their customer service. About 2 weeks ago our Beatbot began to act differently on the charging base. The lights would flicker off and on for awhile in a random pattern then it would start charging again. A few days later it became totally non-reactive on the charger. I contacted customer service when the lights started acting odd and they helped me work through several trouble shooting things but nothing seemed to help. They transferred me to the service department and they emailed a short list of additional things to check. When that didn't help, they ask me to send them a video of the Beatbot so they could futher evaluate the problem. The next day after sending the video, their service department emailed me back telling me they were going to replace my Beatbot at no charge and attached a FedEx mailing label for me to return the defective Beatbot at their expense. The Beatbot comes with a 2 year warranty but I must say that I didn't expect such an outstanding response. Everyone I dealt with was professional and easy to deal with. How refreshing it is when a business and their customer service team exceeds your expectations. If you're looking for an easy way to keep your swimming pool clean buy youself a Beatbot Robotic Cleaner.

The Robot has a large basket which reduces the frequency of emptying and a large mouth which reduce the cleaning time. The large solar panel gives it a long operating time as compared to another good brand skimmer i own. It also has several features and comes with a charger which other skimmers don't have. After few months of operation, I got an error message. Customer Service replaced the robot at no cost. I had few other concerns which were addressed in a timely manner. I like a company which stands behind its products. I will definitely replace my other pool products with items from this company.

I’ve been using the Beatbot pool cleaner for a few weeks now, and overall, it’s a fantastic product. It does an excellent job of picking up dirt, leaves, and debris from the pool floor and walls. The design is sleek, and it’s easy to set up and operate. One thing I appreciate is how efficient it is—it saves me so much time compared to manual cleaning, and the suction power is impressive. The only reason I’m giving it 4 stars instead of 5 is that it occasionally struggles with larger debris or gets stuck in certain corners of the pool. I have an odd shape pool. I’ve had to reposition it a couple of times during cleaning. Despite these minor issues, I’m very happy with the Beatbot robot and would definitely recommend it to anyone looking for an effective, reliable pool cleaning solution. It’s a solid investment for keeping your pool pristine!

ITS perfect