DXZ DTF Printer A3 L1800 Transfer Printing Machine T-Shirt Direct to Film with Dual White Ink System 2880 DPI for Diversed Fabrics,2-Year Ink Included(Printer+Oven)

I'm not going to lie - this venture is not for the faint of heart, but with patience, things will work out.My unit arrived sooner than I expected it to. I had watched a ton of videos before ordering, so was aware that the software installation could be tricky. I had no problem, though. However, the waste ink pump unit was faulty, I assume from shipping on rough seas.I contacted Customer Service, who promptly replied and began working on a resolution. Jack and Daisy (as you will read in other reviews) were excellent. They determined what the problem was, and a new pump unit was immediately shipped out.I again watched some videos to learn how to replace the pump unit. When I got it installed, everything worked beautifully. Except my film feed - totally my fault, as I neglected to reset my printhead height after the previous tech session. Jack again came online to help me. Since it was Christmas weekend, I postponed additional help until after the holiday. I did get this figured out on my own over the weekend.Of course, now that my printer had been sitting idle for about 10 days, when I went to do a test print, no white ink printed. I expected that. It has titanium oxide and must be stirred or it settles and can clog the printheads. (By the way, this is why you're supposed to do a print every day, along with routine maintenance.) Guess who called on Jack yet again?People, this was 5 or 6 times by now, and EVERY time, he was very patient and walked me through what needed to be done on my end, while taking care of things that were done at his end. I honestly wish all CS responses were like this.Bottom line - if you're thinking DTF printing may be for you, go the extra money and get the full setup like I did - oven, inks, printer, roller, etc. And purchase from a company that gives the same kind of support that Jack and Daisy gave me, and many others (read the reviews!) Expect some hiccups, be patient since there's a pretty good time difference between the US and China, and it will go more smoothly. This experience has also taught me some basics about how my printer is made and works, which will help me make it last longer.

I recently purchased and it works very good.I contacted to customer support because I had a question about the product while I am using, their response was very fast and explained me very kindly and and detail.

The media could not be loaded. Great machine to have but there customer service is even better jack and daisy helped me get my machine to work fast and easy they did all the work while I just watched very professional and fast! Thank you!

This printer doesn’t use RIP software, you must use adobe to add white backing to print. Customer support SUCKS.

Very fast shipping once I figured out how to use whatsapp the customer service was awesome what I see of the printer so far looks like a very quality machine can wait to put it to the test

The unit comes well packaged and comes with everything needed to start up.Contact tech support for driver install and print head test alignment hopefully you will get Albert. He is fast and polite .Wife hasn’t started using it yet so time will tell.

Daisy was amazing! I lost all the info on the included flash drive. She got me fixed up quickly and shared all the files I need with me. I would definitely recommend this printer and amazing company to anyone looking to purchase a dtf printer.

The media could not be loaded. It was hard for me to install the printer but I reached to customer support they were amazing and got my printer ready to work thank you for you’re support