Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

I’ve worked in the service industry for a long time and it’s nice to see a book that reassures and validates the skills I use on a daily basis. This book provides classic tips to help inspire and refresh your customer service skills. Some you acknowledge and some you’ve been doing without realizing!

I bought this book as a follow-up resource to Jeff Toister's Customer Service Foundations course on Lynda.com. It is a great study resource and motivator. The skills and tips Jeff provides are useful to integrate into any job where high calibre customer service is of vital importance for increasing customer satisfaction and getting the job done right.

I purchased this as a resource to build micro learning training. The 52 tips have been very helpful with curating topics. In addition to having so many tips that are relevant and include real-world experiences I like that the final section of the book is created for leaders and includes tips on how they can incorporate the content of the book into staff meetings, coaching individuals, and training staff.

Good customer service ideas for our team - and I love the idea of 52 weeks of ideas to share with my customer service team at work. Well written. Some of the ideas are a bit silly, but for the most part I’m enjoying the concepts.

Short and to the point. Great book for new managers in customer service. I purchased this for a manager who was just hired to use in training creation and it has been extremely helpful to her.