HomeFlex Level 2 EV Charger J1772 - Fast Smart Battery Power Charging at Home for Electric Automobile Vehicles - NEMA 6-50 Plug for Electric Car

This has been a great charger. Had it for about 2 years and counting. I had an electrician install this per county code. The set up is very easy and intuitive. It has been problem-free and a great investment so far.

There are a lot of EV home chargers out there, including the ones that are included in the trunk of most Electric Vehicles, so I did my homework before I ultimately decided on this one, and in my opinion, it's the best one on the market. The main reasons I decided on this one are it's flexible power rating, and software. PROS: 1. Flexible Power Rating. You can plug this into a 240 volt power outlet with a choice of two plugs, OR have it hard wired by a professional. You can get more power when it's hard wired and the output can vary depending on the size of your circuit breaker. It can be configured with breakers ranging from 20 to 80 Amps. The higher the Amps, the more power you can draw, giving you more miles of power per hour. Mine is configured with a 60 Amp circuit breaker, so I can get about 37 miles each hour... which is amazing. 2. Software. I LOVE their App because it's easy to configure the charger (plug vs hard wired, amps, make / model of your car, etc.), and it tracks all your charging activity at home AND when using other ChargePoint chargers on the road. Not only that, it even lets you track costs based on your regional electric company and plan. This is IMPORTANT... I learned that most electric companies offer off-peak pricing and their App can schedule your charges after hours when the price drops dramatically. In New York City for example, the price drops from about 25 cents per KWh to 1.6 cents between 12am and 8am. That 8 hour window is plenty of time to fully charge most EVs, so it's literally 15 TIMES CHEAPER. With that in mind, the App can tell you exactly how much you've spent on charging using each pricing plan your electric company offers so you can see the exact amount you saved by switching to time of day billing. 3. I love the MAPS feature. This may sound odd for a home charger, but that's the real advantage of this particular company. They offer a huge network of chargers across the country, and I can use the same exact App to not only track my charging at home and on the road, but I now use the App via Apple CarPlay to find the nearest chargers when I'm on the road. They show you exactly where all their chargers are, but just about every charger network out there, including pricing, power ratings, availability, distance, and directions. 4. EXCELLENT US Customer Service. I had a few questions before I had it installed, so I called their customer service and within a couple of minutes had an great conversation with one of their support people. He understood my questions and answered them clearly. CONS - None, except it's a bit more expensive than some other companies. In my opinion, it's worth every cent. The entire experience has been outstanding. Simply stated, this is a no-brainer. The low power home chargers they include with your EV are really meant for travel, so leave them in your car and get one of these. I felt so great pulling up to my driveway, and simply plugging in.

Stand by. This might get a little long. The turnaround to get the charger was quick. I ordered on a Saturday and it arrived on Tuesday. Scheduled installation of a 240V outlet. No problems there. I needed customer support to help get it registered. The app works great, but... When installing and setting up your account, make sure that you select the proper country. Yeah, I know, but I was at the dealer buying my car and I might have been a little distracted. This was the root cause of my issues. I had to create a new account with a different email address to complete setup. Here are some of the things to keep in mind. If you use a VPN, you might want to set it up by turning off wifi on your phone and setting it up as a hot spot. Then connect your EVSE to your hotspot to complete the setup. Once complete, you can change it back to your home network. Don't forget to turn off the hot spot when you are done. Conducted a quick charge to test out. Charged from 60-90% in just over 2 hours. The charge rate was 9.6kW or ~40 amps. This compares to the 6kW (32a) that is available at work. Work charging is free, so that is nice. If you want more than 40amps, you will need to hard wire it. I didn't go this way because a hard wired installation requires permits in my state. Anyway, I am happy with the charger so far, it is fairly easy to use, it is well built, app integration is good and if you have a 240v outlet available, you only have to mount it with 3 screws. Mount it to a stud and you are golden. I hope this was helpful and I would recommend this EVSE to anyone.

When the product works, it works well and seems to be a decent product. If you have issues with it and have to contact support for a replacement, that's where the company fails utterly. Networking on our device failed a month ago. I called support then and went through all their troubleshooting steps and they determined we needed a replacement and referred the case to their level two support team who were supposed to contact me within 48 hours. They never did. Nor did the first person fully document in the case notes that all the troubleshooting steps had been done. Chargepoint says that the device will still charge even without a network connection, but what they do not make clear is that it will charge at the lowest possible speed in that case. I could use the 120v charger that came with the car and get the same results. I had to call back after a couple of weeks and open a new case with them since they didn't move the original case forward. The phone tech understood that I had completed all the troubleshooting steps previously in the first case and pushed the case to level 2. One step I did try during the second call was to unplug and replug the device. It didn't power back on during the call and I told the tech this, and he noted it in the case. The unit miraculously powered on the following day. This was the only time level 2 support reached out to us and it was to tell us that we hadn't done the troubleshooting steps (because the device didn't power on). So I called a third time and went through all the troubleshooting again. They confirmed the device's networking wasn't working (which was the original issue), notated that we completed all the troubleshooting, and pushed it to level 2 support for a replacement (which is what the tech on the very first call did). Level 2 support was supposed to contact me in 48 hours with details about the replacement. Five days later, I still hadn't been contacted by them, so I called in again and had the case escalated. I was told I'd be contacted within 2 hours. After two days I still hadn't heard from level 2 support so I called in again, and was told it was escalated again. I asked to speak to Level 2 support but was told they don't have phone access. I asked to speak to a supervisor who told me the case has been escalated and that level 2 support would contact me. This wasn't acceptable to me so i pushed for an explanation. It appears that they are having "supply chain" issues and do not have any replacements to ship, nor do they know when some will be available. That at least is an answer which is something that should have been communicated to us by level 2 support at some point over the past month, but wasn't. So I have a device that barely works, that they agreed should be replaced but they have no idea when they will be able to replace it. This makes me wonder how they would be able to fulfill any new orders for the product. Honestly, if we weren't already invested in this device and they weren't so expensive, I'd cut our losses and get something different. As it is we are stuck with this unless we want to drop a bunch of money on a different provider. The thing worked fine for most of a year, but at this price point, this shouldn't be something that only lasts a year.

I recently purchased the ChargePoint Home Flex Electric Vehicle charger and have been quite pleased with it. Initially, I ordered it with the plug, but I ended up having my electrician hardwire it for a more permanent installation. One of the standout features of the ChargePoint Home Flex is its versatility. Whether you choose to plug it in or hardwire it, it offers a great degree of flexibility to suit your charging needs. I appreciate the adaptability it provides, making it a valuable addition to my electric vehicle charging setup. Another aspect I really like is how quick and easy it is to get the charging process started. The user interface and controls are intuitive, allowing me to initiate the charging process effortlessly. It saves me time and hassle, which is a big plus for an EV owner. Overall, I'm very satisfied with my ChargePoint Home Flex Electric Vehicle charger. Its adaptability and ease of use make it a fantastic addition to my home charging setup, and I would recommend it to others looking for a reliable and user-friendly EV charging solution.

So far so good. Don’t have a ton of experience with other chargers but this works as advertised. The app is helpful and most important, it’s the charger required by my utility company to take advantage of off peak charging rates. Check with your utility company. Mine gave me a rebate for the full cost of this charger.

I purchased this and had it professionally installed by an electrician to charge my BMW I3. I am relatively new to electric vehicles, and without much guidance I purchased the three-pronged version; the electrician suggested the four-prong version that includes the neutral wire would have been better, but other than having a minor problem locating the three-prong socket that fits this charger (it is not the same type of three-prong socket my dryer uses), everything works great after the installation was completed. This was recognized right away by my home WiFi and the ChargePoint App and it was easy to set up. It can pull up to a peak of 50 amps and charges my car in a few hours. No problems at all with this. This is kind of expensive and it is a high end charger, but I’m glad I spent the money for it. If I ever need to replace it or buy another one, I will get the four-prong unit next time.

I've been successfully using a level 1 charger for a Prius Prime (EV/Hybrid). Since it has 20-30 mile EV range (depending on outside temperature), it charged overnight at that level. However when I got a Kia Niro EV (250 mile range), it was time to upgrade to higher charge rates of the Level 2 charger. Because of the 220 VAC requirement, I needed to have it installed by an electrician. My 60-year old 200 Amp electric panel had space for the 50 Amp circuit breaker. Due to the age of my electric panel, a 50 Amp ground-fault interrupter circuit breaker was not available which the electrical inspector would allow (only allows breakers made by the manufacturer and thus he did not allow one made by another company), so I could not have a 220 VAC plug installed outside. The electrician thus had to hard-wire the Chargepoint. I guess this is OK because it should make it more secure. Living in the Northeast, it's quite common to have winter snow / ice. I use a large plastic bag to cover the Chargepoint during the winter storms so that it won't ice over. It would be nice if a small canopy were available for outside installations. Note that the unit does not need to be fed by 50 Amp breaker. The unit defaults to 18 Amp draw when first installed. You need to use the Chargepoint phone application (and the home charger installed at a place to access your home WIFI) to properly set it up. Note that this is the same phone application you use to operate the public Chargepoint units. Once the Chargepoint is installed and the circuit breaker is on, you open the phone application to access the Chargepoint via Bluetooth. Once accessed, you then provide the Chargepoint with access to your home WIFI (network ID and password). Then you indicate the electric supply amperage using the application. Another setting is to indicate your electric utility supplier and plan type. Eversource currently has a promotion such that if you let them control the charge rate, you'll get a nice rebate. What this does is reduce the amperage during energy peaks (typically during work hours) so it does not hurt the grid. This isn't bad since most of the charging is done at night, when there isn't a high demand. The phone application can program the Chargepoint so that it operates at different capacities at different times so that you can charge more when electricity is cheaper, or even program the charge start time so that you won't overload your circuit panel. On the application you can also see of how much electricity was used for each charge along with an estimate of the cost from the utility. It's nice to have the long 23 foot cable since one of my plug-ins has the port in the front and the other at the back. The cable reaches both cars.