Delonghi ESAM5500B Perfecta Digital Super Automatic Espresso Machine with Cappuccino Function, Black

I own 2 Delonghi super automatics this one being our most recent. I've had it for 2.5 years with zero issues. I make 6 or more espresso drinks per day on our house sometimes more. This machine works hard. Two weeks ago the grinder broke or jammed don't know. I contacted Delonghi service who sent a white gloves padded shipping box and label right away. I mailed it FedEx to The Dallas service center unsure when I'd ever see it again. Today I was shocked to get a call from the delivery guy that my beloved espresso machine was left on my porch. Everything works great, problem solved. I am so impressed. I know super automatics can be finicky and I've heard horror stories. Thankfully I didn't have to experience one. Thank you Delonghi! Otherwise for those looking we love this machine. Espressos and tall coffees are at the ready. Milk drinks, lattes and cappuccinos are perfect. The milk container works great and froths every time. Just don't leav milk in it. It must not be air tight and it gets funky quick even in the fridge. I would this machine again twice over. I love it. I can't believe I survived two weeks without it.

This machine started leaking after the very first week. Esspresso was not very hot and milk was not even warm.

The best automatic expresso machine we have ever purchased. It makes perfect lattes. Easy to use and program. This is our third DeLonghi product and by far the best

It makes great coffee. I have no complaints about that. Taste is relative, so I can understand how some may like it less than others, but I have no complaints about the coffee. The frothed milk is perfect, the coffee tastes just like it should. We use it every day, and we all but stopped buying any coffee from espresso stands. I updated this review to 3 stars in fairness for just how much we actually enjoy using this unit. However, I'll leave the terrible experience we had with the customer support below for reference. I think there should be more to a great product that it's nominal performance. Quality is also defined by reliability and customer service. DeLonghi boasts striving for excellence, but they fail miserably. My machine arrived in intact condition. Worked great out of the box. However, after less than six weeks of use the grinder failed. It started suddenly making this terrible rattling noise and stopped actually grinding the coffee. First, I shot them an e-mail to ask if there's a quick fix. They replied 10 days later asking for information to process a service request. I sent them the invoice, serial numbers and all they asked for and they never replied back. After a week or so, we called the support line and they eventually sent us a box and a shipping label - it arrived after other 10 days. We shipped the machine. Here's where it gets interesting. 4 weeks passed without any update so we contacted them again. There was some lame excuse about them moving their service center from one location to another and after further questioning they admitted they have no idea where our machine was. It's been several weeks and they still "cannot find it". They... lost it. UPDATE: After several more calls, they eventually found it and shipped it to us, this time, lo and behold, priority. Still, it took about 60 days from when it broke down until we were able to use it again. Caveat emptor! Consider this very seriously. If your product works and keeps working you'll be fine. But know that if it breaks, there will be no easy help available and you'll waste lots of time and you'll gain lost of aggravation to get it fixed.

The machine was a godsend, and reduced the time from a classic preparation, the taste was delightfully creamy and rich. The customer service was exquisite and prompt.

I've had my machine for approximately 2 weeks now, and so far I love it. It's replacing my Keurig Rivo machine because I don't want a pod system anymore, and I want a milk frother. This machine was easy to set up, and it's easy to use. I haven't changed any of the factory default settings for temperature or anything else yet, but I plan on doing so in the near future. I would like to change the water temperature, which is an available feature. I love the separate milk reservoir that cleans itself and can be kept in the fridge. The only thing it's missing is a separate function for frothed milk only. Sometimes I like to add more frothed milk, but you can only do it while adding more coffee at the same time. But that is the only thing I've found so far that I don't like. Overall great machine and I highly recommend it.

I was sent a used machine when I paid for a new one

For the price of this machine, I expect it to work pretty much perfectly. It does froth milk and make coffee, but when you have to take your drink and put it in the microwave to get it hot, that's not perfectly. The coffee is hot, so if all you want is espresso, you're good (but if that's the case, why are you buying an expensive fully automatic latte maker?). The point of this machine is to save the time of having multiple steps you have to tend to, right? But if you still have to heat it up to make it palatable, you may as well froth your own milk. Yeah, I know, 1st world problem, but so is buying an expensive coffee maker. Bottom line: 2 stars because it does make coffee and lattes and cappuccinos, but only 2 stars because it doesn't do the whole job.

Not hot enough for us