Xerox XD-COMBO Duplex Combo Flatbed Document Scanner for PC and Mac, Automatic Document Feeder (ADF)

Positives:Scanner buttons on the scanner are easy understand and operate. The duplex feature is awesome. Scanner PC software options are full featured beyond the scope of a casual user, in my opinion, that will take you to the moon and back with the depth of available scanner choices. PDF operators manual is excellent reading material if your in for a long potty break session or if that sort of technical stuff appeals to you.Technical Support:Xerox free Technical phone support was beyond awesome too. Xerox's Technical support team, in my opinion, was aware of the confusion with the dated yet powerful software. The software that controls the scanner looks like it was designed back in 2003. Technical support was eager, patient and helpful to assist me bridging the gap between understanding an old layout not designed for a Windows 10 look and feel . We did a remote session which was key to showing me where to locate the software on the PC, etc.Negatives:The Xerox.com website was confusing because it only supports printers. Xeroxscanner.com website supports scanners. The Xerox.com website dies not tell you that. Xeroxscanners.com is the only website for scanner drivers, support and registration. My expectation would be that Xerox Corp would be anticipating this confusion and inform the end-user from the start there are two different Xerox websites. The scanner technical support team admitted they were aware of this confusion too. Here's why. Zerox.com lets you enter the scanner information but the website will not recognize the model number. Then you scratch your head and try several times. In fact you can not start a chat session from the Xerox.com website for help because the required model number to start a chat session does not support scanner model numbers. Xerox should tell you that up front.Phone Support made me aware of the two different websites.Scanner Software:Even though the Scanner software is powerful with options that only a skilled artist with a pallet full of colors the could appreciate casual users will not figure out the layout. This software is so dated there is no ability to transfer the software icon to the desktop or task bar. So how do you run the scanner software? You need to select the little "up arrow" icon in the lower left screen. Then find the little Christmas Green and Red "GT" icon. Select that. A small rectangular screen will open on the lower right of the screen.The Installation DVD that comes with the scanner was not upgraded to install automatically for Windows 10. I had to manually locate the "setup" file extension from the DVD to install the software. That was my experience.Xerox software will not show up in the Windows 10 installed software directory either, and, as a result, there is no icon available for a desktop or task bar icon.Xerox scanner software does not even show up in the list of installed Windows 10 software.Running the Xerox "One Touch" software can only be done by clicking the lower right side up arrow using the left mouse function not the right click function. And, one must locate the "red and green" - "One Touch", "GT" icon. Not very intuitive. That seems so anal for a Windows 10 environment.Product Information:The product information tag under the scanner does not have the serial number listed. I am referencing the one that has the model number and electrical compliance symbols plus all the other information bout the scanner on that tag. The serial number is missing from that tag. There is a small tag located on the back of the scanner which has the serial number.Conclusion:Technical Support will help you understand how to navigate around this dated software design. But, the software is powerful with tons of features if you are needing fine adjustments for your scan. Scanner Technical Support is there to help. After two excellent technical support phone calls and them taking control of my PC to show me how to navigate around this software, I am very satisfied with the this duplex scanner works. Once the "defaults" are properly set, the scanner just works and will rock you off your feet! I am now ready to scan all my double sided documents with ease.

Scans are attached and speak for themselves, this is at the highest quality setting, 600 dpi. It comes with everything you need (power, USB A to USB B cable), it scans reasonably quickly even at higher quality settings, I was able to scan about 50 family photos in one afternoon after work. I haven't personally yet had need for the feature to scan a pile of documents loaded onto the tray, but I assume I could get it to work if I needed to. I like that it's reasonably light weight, without feeling especially fragile, and can easily be stored elsewhere if I don't want it sitting on my desk.The software for this is easy to use for those vaguely experienced, otherwise a little wheel spinning is to be expected. Beyond the scanner driver, install the OneTouch software included on the CD, also readily available from Xerox's website when searching "Xerox Duplex Combo Scanner Drivers Software" -- without quotes. They also bundle in an optional Optical Character Recognition software, Alyssa, to make scanned documents searchable; if none of that sounds like something you're worried about, you don't need it. My concern was to digitize some old family photos, so I didn't install that optional inclusion either.There are quite a few optional features in the OneTouch software, scan to folder, scan to email, etc. things that your enterprise IT department might care about your average user should just scan to a folder. The software looks a little retro to me, but it works just fine in 2021, UI aesthetics for something like this aren't that critical.Installation is pretty simple, drivers are only available for Windows, so Linux users can either passthrough the USB device to a VM or boot into Windows.

I didn't set up the scanner immediately after purchasing it. When I did, I discovered (too late for return) that my shipment had EU and UK adaptor clips, but did not have a US adaptor clip. The power supply is designed with little sliding plastic clips that provide the prong configuration for each country, and you slide them directly into the power brick. These can't cost more than 10 cents to manufacture, but they aren't available from Xerox as separate parts. Attempting to use the EU clip with a US adaptor created an unstable connector. I had tried to purchase an aftermarket plug from Amazon, which was claimed to be compatible with the Xerox Duplex Combo Scanner, but the plug sent did not fit the power port, so I am returning it. All else having failed, I contacted Xerox, only to learn that I would have to buy a new power supply for $44.40 plus FedEx shipping. I have waited more than 20 minutes and they still couldn't tell me the FedEx shipping cost. This has wasted hours of my time in total, and $265 for a device I've never been able to use. My recommendation? Don't choose Xerox products and don't purchase critical tech components from Amazon. And now I can't find a Windows 11 driver for the Xerox Duplex Combo Scanner. (Xerox is a services company. I'll never again buy home computing equipment made by Xerox.)