How do I set the code when I first get it?

1. The original combination is 0-0-0. Switch the Reset Button in the latch from "OFF" to "SET";

Why would the handle of the luggage feel a bit shaky?

After extensive testing, a slight degree of handle movement is to ensure long-term usage.

Is there supposed to be some sort of key included?

The key is not included in the package, it is designed for the customs exam only, it's a standard TSA lock, only the customs have the key to open.

What should I do if there is an issue with the luggage received?

For any issues in product & servicing, LUGGEX claims to will keep the luggage in repair for 3 years.

What color is the interior of the suitcases? Any compartments inside?

The interior color is dark grey;

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Description

🧳 Travel Boldly, Arrive Effortlessly

PEACE OF MIND INCLUDED - Backed by a 3-year protection plan and responsive 12-hour customer support for worry-free travel.
CORNERED FOR PROTECTION - Reinforced aluminum corner guards shield your suitcase from knocks and extreme conditions.
BUILT TO BRAVE THE JOURNEY - One-piece aluminum frame and 100% polycarbonate shell deliver unmatched toughness and deformation resistance.
TRAVEL SMART TRAVEL SECURE - Dual-side pressing TSA lock with one-button quick open—no zippers, no jams, just seamless security.
EFFORTLESS GLIDE EVERY MILE - Spring-loaded spinner wheels reduce vibration and boost stability for a smooth roll on any surface.

The LUGGEX Checked Suitcase is a 28-inch hard shell luggage featuring a robust aluminum frame and 100% polycarbonate construction for superior durability. Equipped with spring-loaded spinner wheels for smooth rolling, an upgraded TSA dual-safety lock for secure, zipperless access, and reinforced aluminum corner protectors, it offers 103L capacity at just 12.4 lbs. Designed for the discerning traveler, it comes with a 3-year protection plan and dedicated customer support.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.