Simufy is based in the EU (Barcelona, Spain), and our website displays prices with or without our local VAT rate of 21%, depending on your country (based on your IP address). For EU countries, we show prices including 21% VAT. For non-EU countries (including the UK) and companies with EORI/intra-EU VAT, we show prices excluding 21% VAT. For countries outside the EU, please be aware that you may be responsible for import duties. You'll need to contact your local authority for an estimate of how much this will be, as it varies between countries and states. The product code, or HS code, we use for all our products is 9504500000, which is the globally recognized code for computer games and accessories. The shipping cut-off time is 11:00 a.m. GMT+1 Monday through Friday. We aim to ship all orders placed before 11:00 a.m. GMT+1 the same day, but during busy periods this may not always be possible. The approximate shipping times are detailed below. The shipping times described below are calculated from the day you are notified by Simufy that the package has left the warehouse: Spain (Peninsula): GLS: 24/48 business hours UPS: 24/48 business hours DHL: 24/48 business hours Important note: Delivery is within 24 hours within a 500 km radius (from Barcelona) and within 48 hours outside this radius. If the package is irregular*, an additional 24 hours will be added to the delivery time. Spain (Balearic Islands): UPS: 48/72 business hours DHL: 48/72 business hours Spain (Canary Islands/Ceuta/Melilla): UPS: 5-7 business days after departure Important note: The customs clearance process is beyond our control and, depending on the availability of public officials/AEAT, may take 1 to 7 business days. Europe: UPS: 24/48 business hours DHL: 48/72 business hours USA and Canada: UPS: 4-6 business days DHL: 5-7 business days South America: UPS: 5-7 business days DHL: 6-10 business days Rest of the World: UPS: 5-10 business days DHL: 7-10 business days *Irregular packages (anything over 30kg, with one side measuring more than 100cm, and/or multiple packages) may take an additional 24 hours to pass through different conveyors or require manual handling. During periods of high demand or exceptional circumstances, shipping times may vary significantly and/or there may be unintended delays beyond our control.
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