Longer RAY5 10W Laser Engraver, 60W Higher Accuracy Laser Engraving Machine, Compresed Spot 0.06x0.06mm Laser Cutter for Wood and Metal, Dark Acrylic, Glass, Leather, Cutting Area 15.7"x15.7"

This is the very first laser engraver I have owned and it became a new hobby for me right away. I was very impressed with the quality of the laser engraver, well built and great materials. They labeled all parts with detail so assembled it together with no effort at all plus they have video to checking in if needed. The instructions are really detailed and easy to follow. The machine is very steady after assembly. They even included free software in the cf card so you can start doing projects right out of the box. The price is very reasonable for the product and the final projects came out of it are above par. Great buy!

It has taken me a while to get used to it, but now that I know the basics, nothing advanced, I can use this device to cut excellent shapes, both large to attach to larger items and small to insert screws. Their customer support is fast, helpful, and polite.5 stars for the whole package!

The Longer Ray5 10W laser engraver was quite easy to put together ~ at least I think so ~ I have put together a CNC kit some years ago that was way more complicated to assemble ~ but really the Ray5 was a piece of cake. Well thought out design and construction.It is a fairly basic machine but I have added several upgrades to it before I get to some serious engraving ~ drag chain to manage the wiring (it's not a big issue with the basic model ~ as the wiring behaves well enough when the machine is in motion ~ but I do recommend drag chains... it's just more tight and elegant wiring management. I ordered the air assist nozzle from Longer3D ~ I had a small airbrush air compressor so I used that for the air assist ~ it works just fine and it really does make a difference towards preventing burn marks on wood. I did several other enhancements ~ like a crosshair laser and so on... YouTube has plenty of great reviews and tips for Longer Ray5 5W and 10W ~ very positive reviews by some pro makers and ever-so-useful tips and how tos.Don't get too excited about the mention of WiFi ~ you won't be able to do streaming control of this machine through WiFi ~ that's kind of annoying ~ I'm fine using the SD card ~ but I like bells and whistles that actually work so I researched for a best way to run the machine via USB ~ either for sending files or for actually and dependably streaming ~ I am still testing the streaming ~ I am using LightBurn on a MacBook and so far ~ for a few simple test burns ~ I can stream quite dependably ~ Still it's probably smarter to do serious work directly from the SD card.I am streaming ... by the way... over 25 feet of ethernet cable ... what am I using for that you ask? check this out... OREI USB Over Cat5e/6 Extender ~ https://a.co/d/goKnlrC ~ this clever little kit gives you ~ in my experience so far ~ a dependable and fast enough transmission over USB (Ethernet) ~ I also have a small USB camera set up on the Ray5 ~ Bells and Whistles!! and am running both signals ~ sending control GRBL with LightBurn and returning a live video feed to my MacBook with no issues. (extra Tip! It seems to me that I got better and consistant signal to the Ray5 via OREI USB Extender when I turned on DTR in the machine settings ~ look it up on how to set that in LightBurn.What about the most important part? The engraving? The Cutting? I find myself ~ so far ~ and I am still just breaking this machine in ~ early testing on a number of materials ~ I have to agree with what some of the best YouTube reviewers are saying about this machine ~ it says 10W ~ and it is 10W ~ but the clever way Longer3D seems to have designed their laser module ~ makes it even more powerful and quite precise for a 10W laser. I have easily engraved (and quite deeply) and cut 1/2" Poplar (my favorite wood so far for engraving) ~ Poplar is not a soft wood ~ I would call it a semi-hard wood actually and the Longer Ray5 10W handles it just fine.

Assembly was not hard, but the device would not turn on.Support email for Longer does not work nor does thier support phone number on thier website. My only option was to return completly with Amazon.

I am updating this review because I was contacted by someone an Longer who was eager to help my situation. This was simply because of my negative review I'm sure. But none the less they reached out to me. They were apologetic for the lack of customer service and I was told that they are working on a 24hr. service call number. I am not sure if this is available yet or not but they seemed convincing that it would happen. I will be looking to see if it does.They offered another Longer Ray 5 which I received a couple of weeks ago and have not had the time to set it up and try it out yet.I am changing my review to a 4 star because of the customer service member that reached out to me and offered to do something for me.I will be doing another update when I get the laser going and will decide on changing the 4 star at that time.For now I am satisfied that Longer is willing to help, even though it would have been nice to have help early on.I purchased this after reading reviews and watching online videos and was hoping for a good experience.It worked great for about 4 weeks. I did a few test burns then made some small logo medallions out of 1/8" plywood. I used it maybe a total of 10 times then the laser quit burning. It will move and follow the design that I made but no laser to burn or cut it. I sent a message to the manufacturer as recommended by Amazon but have had no response.I am down to a couple of days remaining to return it and that is what I am going to do as a non working item is useless to me.

Update as of 10/15/2024: Customer Service reached out and to make the situation right. They offered me two options. I am updating the review to account for the customer service responsiveness. Even though I returned the product, they still wanted to reach out and try and fix the situation. Good Customer Service experience.After spending time setting up the machine, I went to test it out. I soon realized that the user interface was not the same one as shown on the user guide or other youtube users. It did not have the same options for power adjustments and it did not have the "Sculpture" feature, only "engrave". Spent about two more hours trying to update the firmware, and once that was done, I still had the same problems. I went to LaserGRBL to create a test cut file where it shows different powers and such, and even at then it only engraved, it basically had to heavily char the 3mm wood to "cut" it.Ultimately I am returning because after spending many hours trying to search for solutions I concluded I must either have a different machine than advertised or I have a faulty interface. Very disappointing and VERY frustrating. Also confused why there was no clear instructions on what the UI does to begin with. Had to search many videos to figure it out.