Water Cooler Talk: Hydration for a WOW Customer Experience

A very easy and quick read book on how to create WOW customer service. In a world of so much competition our customer service is often our selling feature and after reading this book I am more motivated to give the best customer service and to provide a Wow experience for all of my customers. Such a motivational book. It is a MUST for everyone who is in the customer service business. Thank you to Carmen Schwab for writing a book that is much needed by many individuals and companies!!!

In a day and age where personal experiences are shared instantly with words and pictures, it's imperative that companies deliver experiences that promote positive feedback. In this book, you'll find some practical and easy-to-implement ways to achieve those 'wow' moments that pay dividends well into the future. It's a quick-read with tips you can put into practice the very next day.

I loved this book. It was a fun, quick, and easy read that left a lasting impression. This is a book that could be utilized for every employee at evey level of a facility. So worth the time to read.