NeatConnect Scanner and Digital Filing System, Home Office Edition, 2005434

There were a lot of negative reviews about the previous versions of the Neat scanner. I looked at one a couple years ago and decided not to buy it. I am very glad I waited. The new one is a very good product. I have used it for a few weeks and it was worked perfectly. Still learning about the machine and I am sure there are features that I have not found yet but I am very happy with the purchase. Its a little pricy but if you deal with a lot of paperwork I would recommend you get this product. If all you are doing is day to day bills for personal taxes its probably not for you. I deal with 4000 to maybe 8000 documents a year in my business and it is a great organizational tool. If your personal taxes can fit in a small binder you probably don't need it but even with that I am sure it would help if your willing to spend the money. Before you start you do need to give a lot of thought to how you want to organize your documents. Its not hard just think to save time in the future. I made that mistake and had to scan some of my docs. That is very important but it is very versatile. I was concerned about the speed it would feed the pages through the scanner and paper jams. Thinking about how the old fax machines would feed multiply pages at then same time and not feed each page separately. It has not done that once. It is very quick. 16 pages feeds through in seconds and they are very clear. I only use the black and white. I am sure color would slow it down. I use it for my business and color is not necessary but it in an option. It easily switches from one to two sided copies and still is very quick. To summarize it works and it a very handy tool. As you can see I bought the higher end model and that is what I would recommend. Hope this helps someone. Post any questions and I would be to glad to answer if I can.

I purchased my first NeatConnect in February 2017 and was excited to begin using it, and I want to be clear, I think the software is great...the hardware sucks. Within 3 attempted letter size scans, the interior rollers started grabbing the paper to one side and causing a paper jam, in the process wrinkling the paper it was feeding. I contacted Amazon to report the issue and they suggested returning the scanner and replacing it with another, assuming it was a mechanical issue with that particular scanner. I ordered a new one, and within the first 5 or so scans, it started doing the same thing. I contacted Neat and was instructed to open the top and check that here was nothing impeding the rollers. There was nothing, so I closed the lid and this action seemed to have fixed the problem...for about 5-7 scans. I have come to the conclusion that since two separate scanners have done the exact same thing, it is a hardware issue. It seems that the positioning of the rollers on the NeatConnect is designed primarily for smaller, slender restaurant-type receipts and business cards. Unfortunately, I didn't immediately return this one and missed my 30 day window with Amazon, so I am stuck re-scanning and opening/closing the lid approximately every 5 scans. It's annoying, but I need to get some of my money out of the unit. I wish I had spent the extra money and purchased the Fujitsu scanner. I understand it is an amazing unit with great software. THEN to add insult to injury, I was locked out of the software after 90 days and had to contact Neat to have my PIN reactivated. BEWARE...you cannot use the scanner without the software, DO NOT believe them when they say you can. It essentially becomes a very expensive paperweight. I would NOT recommend this product.

I do not understand why so many negative reviews. Yes, Neat offers a cloud scanning service, WHICH IS NOT REQUIRED to use this scanner! We have been using it for quite a while as a stand alone scanner, connected via WiFi, with just a Gmail account. Also have a regular private IMAP e-mail account set up, as well. Both scan and send by default to the e-mail WE PROGRAMMED with literally one button on the screen (which doesn't take a rocket scientist to do). Scans in great quality, BOTH SIDES in a single pass, and immediately e-mails to the preset address. You can also add or replace the destination address easily when preparing to scan.The instructions on the Neat website are clear, though not the easiest to find (I found them by using a search engine looking for "configure neatconnect scan email") since, sure, they put their cloud service first to try to convince you to use and pay for that service. BUT, you DO NOT NEED TO PAY FOR ANY SERVICE! Sometimes I think a lot of these negative reviews are competitor products, or just idiots that don't know how to use the scanner they bought. Actually, I think it might just be a lot of idiots that should get rid of their computers and go back to pen and paper. In the past I've supported Fujitsu Snap and other scanners in enterprise environments, and the NeatConnect is much less expensive, every bit as good of quality for the average office or home office, and so much simpler to configure and use on an ongoing basis.

Neat is a great program for us non bookkeeping types. The machine however malfunctioned in the midst of the process. Not fun.

I bought this as a spare since Neat is no longer manufacturing their own scanner hardware and I love my neat connect so much I want to have a back-up when I wear out my current NeatConnect. I anticipate another 2-3 years with my current one -- they are well built and I REALLY like the cloud integration -- I don't even hook my NeatConnect to my home computer, I scan them in straight to the cloud and then download the receipts and docs back down to my home computer -- creates an instantaneous backup of everything!