Universal AudioApollo Solo Heritage Edition, APLS-HE

I returned the first one because it takes UAD at least 1 business day to reply. Plus, what's so frustrating is I'm following their instructions to the letter; and I researched the install procedures and guidelines BEFORE I purchased the Apollo (and the Volt). At first, the Apollo would not work via USB; I tried two Intel certified cables and returned it after speaking with tech support. Then, frustrated, I returned the first Apollo and purchased a UAD Volt; this time the UAD Software would not recognize the Volt no matter what cable I used. I returned that and purchased a Scarlett Solo that WORKED out the box.Determined to make this work, I purchased a UAD Apollo again! Wow! This is so frustrating! I purchased new USB-C Cables through Anker and Belkin that support high speed USB 3.0 and more. The Belkin cable is Thunderbolt 4 certified as well! The Apollo was not recognized by Windows 11. Yes, I did a clean install of Windows! I wanted to break the Apollo! I'm serious! Terrible experience! I then tried the Anker USB-C to USB-A cables; that worked as far as installing the software. After I rebooted the computer the UAD Console software launched. BUT WINDOWS would not recognize the Apollo. The Console software would not recognize the Apollo. I kept getting USB errors from UAD software. I then tried two other confirmed USB-C to USB-A cables. Still did not work!To recap, at this point, I used the Anker USB-C to USB-A cables to install the software; for some reason, that worked— it's as if there was a partial recognition of the Apollo. Then I had this crazy idea...."Why don't you try the Belkin USB-C to USB-C cable (Thunderbolt 4) again." I plugged the cable in a 5th time....and it WORKED! WOW!!!!!! What the hay man!?When this thing (Apollo) actually works.... it's beautiful. It was worth the frustration to get it to work. It's sad that a company that makes a product this good can't get it to install properly and their support takes ONE BUSINESS DAY to reply. Hope this helps someone.

Best thing I could have gotten to kick my vocal recordings up in quality. And LUNA , the free DAW you get with it is my favorite . I've been a Pro Tools ,Studio One guy for a long time working with a Focusrite Clarett. The DSP plug ins included smoke the waves versions I have in my opinion. You have to get use to how to delegate DSP power. But for a guy like me tracking one thing at a time it's no problem. And later in post I use the freeze track option to work one track at time so I have plenty of DSP in post also. I've been using it now over a year and I've gotten pretty good with it. I go back and compare vocal sounds from before and they're almost comical in comparison. If your series about your recording sound get one. My was refurbished and was like new . No problems or defects of any kind. Since then I have bought 3 more Amazon refurbished items and every time they have been just like brand new.

About half the time, this unit won’t turn on when plugged in. I have to reboot the whole computer for it to actually work, and even that stopped working. Now it only sometimes turns on, and the other times there's nothing I can do to get it to work. I tried contacting their customer support via email, and they take 24 hours to respond. To make matters worse, they clearly didn't read what I said. I told him the unit wouldn't turn on, but sometimes I could restart my laptop and it would start working again. He told me to take my laptop to AppleCare if the laptop won't turn on. I then responded with everything I've done so far, including switching out cables, laptops, etc., and he responded that I should try it with a different laptop. The support is clearly just sending a script of steps to try without actually considering what the problem is. This is a terrible product, and the customer service is even worse.12/15/22 Update:After spending 50 dollars shipping the item back to UA and waiting over a month, I finally got a new unit. Unfortunately, this unit has the same issues and some new ones. Not only will it not turn on half the time, now it stops playing anything over the monitors even when it is on. This has been a huge waste of time and money.

Amazing!

I disliked that I needed a Thunderbolt 4 cable so it could actually run on my Mac but as soon as My friend let me know what was needed for it to work. I just needed to order this Usb-c Thunderbolt cable which is amazingPerfect size and quick shipping! Love it. Shout out UAD this interface works hella good

Previously I own 2 audio interfaces but I never felt this good, Now I am worried that, why I wasted those bucks for those interfaces without spending those bucks in one, for Apollo Solo. From the start you can feel the clarity of the sound. Wow. Yaaaah!!!!!, I know some says installation is big pain, but if you follow instructions correctly and if you purchase the correct SuperSpeed Cable (3.0 or Above), It will work. The USB cable worked for me as below.https://www.amazon.com/dp/B01CO3F9TW?psc=1&ref=ppx_yo2ov_dt_b_product_details