Ooma Telo VoIP Free Internet Home Phone Service and HD3 Handset. Affordable landline replacement. Unlimited nationwide calling. Call on the go with free mobile app. Can block Robocalls.

My main reason in moving from POTS (Plain Old (Landline) Telephone System) to Ooma (VoIP) is to BLOCK those annoying nuisance calls. With this in mind I intended from the start to get the Premier service over the Basic. I knew right up front what I was doing. This whole topic was made very clear to me by the Ooma website. As to the website, it was very helpful in explaining how I could integrate Ooma into my situation and to explain what I needed to get it started. This took hours, not minutes, because this was all so new to me. But, after I had spent the time, all the necessary information was right there on the website. When the product arrived all the time spent beforehand was well worth it. It made installation and set up go quite smoothly.I've only had Ooma a few days and it is not yet totally integrated into what will be my former landline system. I am in the process of having my landline number ported. In the meantime I purchase the HD2 handset so I could begin to use Ooma and to use as my personal phone when my present cordless phones are connected.Activation went very smoothly with one hiccup. The instructions that came with the Telo were very easy to follow. The hiccup came as I went thru the online activation process. It would not accept my credit card (part of the activation process). I tried several times with different cards. I ended the process thinking that acivation was not successful. I called Ooma Support and they were very patient and helpful. It turned out that activation was succesful, but the credit card was not showing. They stayed with me while I repeated the activation process on another browser. This did not work. They then told me how to log into my account online and insert the credit card information. Everything was a success and I was very happy with Customer Service.I later went thru the online process to Port my landline phone number. When completed, I wasn't sure that I had done this right. I used the online Chat service and they confirmed that they did not get this order which was all I wanted to know. I thought I knew what I did wrong and repeated the process online. This time it was successful and I got immediate confirmation. Ooma tells you that it could take 3-4 weeks for the number to be ported. It is already scheduled to be done in a week.I decided to use Linx to connect my present cordless phone system to Ooma. Setting up Linx was very easy and went according to the enclosed intructions. I haven't connected my cordless phones yet. I'm waiting till my landline phone number is ported.I purchased the HD2 handset to use to get used to Ooma while awaiting the number port. I also want it as a private phone for my own use. I don't exactly like the feel of the buttons, but it seems fine. I did have a problem where the batteries went dead after a few days. I called Customer Service. They thought the problem was with the batteries that came with the unit. They quickly offered to send a whole new handset (for free exchange), but I opted to just buy a new set of name brand AA rechargable batteries for $10. This was the problem. Again, good Customer Service._______NOTE: Since I wrote this I found that the new batteries also weren't charging. I accidently solved this by unplugging the charging cradle from the PLUG end (it didn't help to unplug from the cradle end).So basically I am totally pleased. Everything is working fine. Setup was very easy. The phone sound quality is fine. The whole process of going from POTS to Ooma has been painless. Customer Service was great. My one bit of advise is to put in the time studying what needs to be done to get the system up and working before you open any boxes. Depending on your understanding it could take hours. The website has everything you'll need to know. That time spent is well worth it.ADDED NOTE: The porting process went very smoothly. It took 6 days. I then set up my home phone system using both Ooma HD2 handsets and my original cordless system that is probably 15+ years old. I used Linx to hook up my non-Ooma cordless phones. I've actually liked the way with which the Ooma phones work in my setup that I've added more of these than I had originally intended. I also used Linx to attach a Medical Alert system. This was all so easy to do and worked out extremely well.I ended up with a few very minor things that I couldn't figure out. In these cases Ooma Support by phone and chat resolved these very quickly.Now I'm just waiting for the silence of blocked nusance calls. In summary, starting with deciding on which VoIP to go with right thru to getting everything set up, I am very impressed with Ooma. As a bonus I got a great customer service rep at my original landline carrier and she made sure my other internet services, minus the phone, stayed in tact and that the full cost of what I was paying for the phone was removed. IMPORTANT: If I hadn't contacted my original landline provider's customer service I would only have saved $5 off the cost of the bundled phone. The customer service agent advised me to move internet and tv to a different bundle and I thus saved $30. She also set it up as an extension of the original contract so that I wouldn't have to pay a termination fee on the original bundled services.Update: Have had Ooma for about 2 weeks now and NO MORE NUISANCE CALLS, which was my main reason for making this change.

We recently upgraded our internet service from DSL (5 mbps) to cable modem via our cable service provider (50 mbps). The cost of this upgrade was about equal to what were were paying our telephone company for their combined phone and DSL service. Since we no longer needed the DSL, I explored what it would cost to just get basic land-line telephone service from our telephone company. The cheapest I could find was over $40/month. Next I researched the various VoIP providers (voice over internet protocol providers). Our cable provider wanted as much as the phone companies. The one company that stood out was Ooma as having the most reliable and best quality service for very little cost.Installation of the Ooma was a breeze. It's just plug and play simple. If you want to, you can disconnect your home telephone wiring from the outside phone company where it enters your house and then hook your Ooma up to your internal phone wiring. This lets you plug a phone into any house phone jack. I have a nice 5 handset wireless telephone system that I just plugged right into the Oooma. It took about two weeks to port our land line number over to Ooma. We did have a 2 day period where anyone trying to dial our ported number just got a line disconnected message. Once the porting was complete, everything worked great. Just like having a land line, only with more features. I opted to pay the $9.99 per month extra for the Premium service, since it offered a lot of features that I felt we would use. Also by opting into the Premium service, you get to port your number over to Ooma for free as opposed to the $40 that they normally charge for this service. The Premium features that I really like are 1) automatic forwarding of calls to our cell phones if the internet ever goes down, 2) a very flexible black list system to block unwanted calls, 3) ability to forward calls to any number whenever you want, 4) free second phone line and number if you want to have a dedicated fax line or second voice line (you need to buy a $50 Linx unit for this to work), 5) automatic emailing of any voice mails to your email account as an audio file. There's about a dozen other Premium features that are not as important to me, but may be for you, such as three-way calling, free WiFi calling from your phone or mobile device, free calls to Canada, etc.Our call quality has been crystal clear. In fact we cannot tell any difference from our previous land line, other than a much lower cost; less than $5 per month for standard service and less than $15 per month for our Premium service. My wife was worried about giving up our land line. With Ooma, it's as if we still have one, and the extra features and lower cost make us glad we switched.UPDATE 8/4/2016: We've been using Ooma for over 7 months now and the phone service has been great. Call quality remains just as good as our prior landline, which is excellent. The number of nuisance calls we receive has dropped to practically zero due to the black list service provided in the Premium package. It has also been great to have any voice messages emailed to us. I'll revise my review if anything negative develops, but so far I'm a satisfied Ooma convert.ADDITIONAL UPDATE 12/12/2016: It's been a year with our Ooma Premium service now and we are still delighted with our service. No outages and call quality remains great. It's wonderful to have all our messages emailed to us when we're on vacation. We're Ooma fans big time now.UPDATE 3/14/2018: Have been using the Ooma for over 2 years now with no complaints. Excellent call quality and many great features for the small Premium service cost. We did notice a service outage for about 15 minutes one time, apparently while our Ooma was being automatically updated. Other than that, rock solid. I could not imagine going back to a regular land line.