Shark Matrix Plus | 2-in-1 Robot Vacuum & Mop for Carpets & Hard Floors | Sonic Mopping & Powerful Suction for Pet Hair | Self-Empty Base | 45-Day Capacity | HEPA | LiDAR Nav | Black/Mocha | AV2630WA

Where to start? With the bad, let us get that right out of the way. The mapping is abysmal, truly, we have run Bruce (if you can name a Shark branded robot vacuum, what other name than Bruce would you choose) 25 times, he is nowhere near mapping our house, compared to my brothers robot from a competitor who rhymes with BOOMBA, which did it in three runs. This Shark does not even play the same sport....this prevents me from doing room specific vacuuming. And that is it. Unless you have a multi story house, where this feature is a must have, set Bruce and he will clean you house. Wonderfully. Next, the not so great, Bruce is so mentally challenged. For a smart device, he is pretty dumb, but you want to know something, Bruce is determined. He will get the job done. He may have to fumble and bumble his way about, but he will get it done, and, if you watch, he does get a little smarter each time, just a little, but it is noticeable. Bruce used to do the house in large, long swaths, now he breaks it into one half of the house, then the other, and just the today, a new feature, he went around the perimeter of the house, cleaning the base boards. Small steps. As for his vacuum, top notch, perhaps too good. Bit of advice, if you get your own Bruce, run the beast on low suction for at least the first 4 or 5 runs....another con, Bruce does not know when he has eaten too much, and like a greedy guppy, he dies...locks up and cries for help... remember, I told you Bruce is not bright, but he is a work horse. When this happens, you cannot tell Bruce to restart, he has to start over, and hopefully one of Bruce's engineers will fix this, since Bruce will never know how much he has consumed, he has not the ability. Perhaps a command to send him to his base to empty himself, or a shorter duration than the 30 or so minutes it defaults to. Oh, and the base, the self empty….I am sure robot vacuums before the base were fine, if tedious, since you had to clean them every time….but the base, oh the base is pure genius. Bruce’s base is perfect, we take up with a button, and open it with a button, and never have to touch the refuse. No bag to buy, just push a button, the bottom opens and all that stuff drops out. If you have not noticed, but this family loves Bruce, we are now looking at getting Bruce a skin, to spruce Bruce up a bit…We have had Bruce for a week now, barely, but already Bruce has made an impact. I absolute honesty I cannot recommend this product enough, it works, it has quirks, but it works, and very well. Bit of advice Turn on all your lights until your Bruce gets a good map of the area, he is a camera based robot and needs to “see" the ceiling, mostly, for landmarks. Run it on low the first few tries, while Bruce bounces around the first few runs, then move to medium and so on. Remember, Bruce has no sesnor in his bin, he uses a set algorithm that tells him to go back to his base and dump his load. It is terrible. But his vacuum is great, so he gets too full too fast. I can manage it a little for the quality of his cleanup. Because our house is neither toddler nor robot ready, we did not have all our rooms ready, and so we began mapping with the bedrooms and bathrooms doors closed. This turned out to be a blessing in disguise, the mapping is not great, but it does move forward, slowly. Bruce stared being more efficient in our great rooms’ right about the time we added the bedrooms and bathrooms. Our house, 3 bedroom, 2 bath, 2 great rooms and a heart kitchen, Bruce can do it on one charge now, I think because we basically added one room a day after his initial runs. I think you can tell, Bruce has been a wonderful addition to our home, truly, a robot vacuum was a luxury I didn’t think worked. It works and now I know what gift I will give every new home owner I know. There a lot of options out there, some a lot cheaper, and if those meet your needs, get them, some a lot more expensive, and aside from one specific feature Bruce does not have,( multi floor mapping) I cannot imagine they are better. UPDATED 2/19/20 Mapping works now, had to delete the map once , run it three times, and bang! house mapped. Room specific vacuuming unlocked! Suggestions to others having issues. Delete the map and ( and I think this part is important) run the vac with every light you can on. The robot "see" and makes its map on your ceiling, the more light, the better it see's. To reiterate, my little robot, Bruce, has literally changed my house...cannot recommend enough. Updated 2/5/21 A year later and no regrets. One of, if not, the best purchases I have made for my home. I will state again Bruce is an addition to the house and family, he is almost a pet....a very dumb, but very hard working pet....he is like a toddler...he seems to always want to be where you are... He cleans your floors and carpets...If you are on the fence about buying a robot vacuum...let me put you at ease...buy one, this is no longer a luxury to my home, they are a requirement, utterly worth every penny. As for a Shark...I love mine. Works great, does what it is supposed to do. The only house I wouldn't think this is perfect for is multi floor homes. Short of that... a must have. 4/28/23 Still the best purchase we have made for our home cleaning. No change there...but a small observation...recently replaced some furniture and changed the layout of our home. We had to move the dock from a north to south orientation to an east to west...and, I swear, it now navigates even better than before.

Since we bought this in late November, which I suggest getting since it was newely half off its retail price of 600 (gotta love black Friday), I have only had to get out the old vacuum once. I was worried that we would have to get it out more than that to get under our cabinets in the kitchen, but that is luckily not a problem. If I see something under there now I just push it to the middle of the floor if I know shark is going to clean that day. So here we go... Pros: -it literally cleans about 95% of your floors. Hair is not a problem, tangling on the roller is not a problem, larger debris is generally not a problem (I had some things here and there get missed the first go around, but I mostly see that it has problems on carpets, which we have mostly hardwood floors so not a big deal). -it mapped out our first floor, which is sizeable, in about 2 go cleanings. I was worried about this as a large amount of reviews stated that it took 30 or more cleanings to map their house out and it still didn't map it correctly. The one thing I noticed about these reviews is that they are mostly from from a year ago, so I'm assuming that there has been a software update since then to address this issue. It was super efficient at mapping. - I see this as a pro, but some might not, is that it teaches you to adjust your cleanliness behaviors. You need to keep the floors free of obstacles (as much as possible) in order for this robot to do its job, which means moving your shoes, picking up toys, moving chairs, etc. It was good for my wife and i to adapt better habits anyway and this was a good way to Kickstart that for our household. - if you have allergies, this thing picks up a ton of dust. Since we don't have a pet (yet) it mostly picks up some food, hair and dust on the floor. Man does it help. My allergies have been much better over the past 2 months. - some people gave the app negative reviews, but I found it helpful overall. It is simple, easy and quick to make adjustments on. -you really don't have to empty this but once a month. And, honestly, I could get away with maybe once every 2 months instead. Don't forget to do a monthly maintenance check and clean the filter, but this is a 5 minute routine once a month. Much easier than busting out the bulky vacuum all the time. CONS -speaking of the app, it needs a no go zone feature. The magnet strips, while great, don't effectively help in managing the bots path all the time. Make sure to tape it or use 3m sticky stuff to keep it on the floor otherwise your bot will try to suck it up and take it for a ride with it. The no go zone feature would be helpful for wire areas, furniture, or kid play areas. I hear it is supposed to come along sometime in the future, hopefully soon. -carpet cleaning is a little bit of an issue. We have a giant area rug in our living room and it sometimes has issues with picking up stuff. Luckily, the bot does 2 or 3 sweeps, which most times gets the debris or fuzzies on our carpet, but not all the time. This is indicated on YouTube reviews that I watched before I purchased this, so I knew what to expect. -it is slightly noisy and takes a while to clean. I advise to make the schedule while you are not home, because it can change your daily routine pattern. Generally, it takes about an hour and a half to clean our 600 square foot first floor. I keep it on normal mode, but there is a higher power suction mode that is louder. So get ready to turn the volume up on your TV. I did hear from a roomba user though that this bot is quieter, so I guess it's subjective. -this is more if a personal gripe, it might not be a big deal for you, but I was hoping to have a meet the Jetsons vibe when I connected it to my alexa. I wanted to say "alexa, clean the kitchen" and it do just that. Unfortunately, it doesn't do different room commands, it just does its normal full routine. You can do this through the shark app, which is simple and easy enough. So designate room names and tell it to clean just that room. Still, if you have a kitchen mess and you want to use verbal commands through alexa skills to do something while you are continuing chores or cooking, it would be a nice touch if it did it. Oh well, that's just me. Overall a great purchase. Currently, I got mine for roughly 315 and I am doing monthly payments with Amazon, which I love this feature of Amazon's payments. I pay it off in March in monthly installments of 64 bucks. It is worth the money compared to those roombas that cause double or triple the shark bot. I did a ton of research on different vacuums and this one is in the top 5 (as of right now). I highly recommend this to anyone with similar lay out as us (mostly hard wood floors with area rugs). I found the cons to be just nit picking at its performance, and overall it makes our life 80x easier. I give it a 4.5 out 5 for my personal home and I hope this review was helpful. 1 year update: Dog hair: Still going strong and still highly recommend for those with mostly hard wood floors or linoleum. In fact, I recommended it to my mom and dad and now they have one and love it. We did finally get to test it with some serious dog hair. We had an Australian Shepard (which has super thick and clingy fur) and another dog that visited for several days. Both are extremely active and were all over our floors and our one carpet area. They left a ton of fur and it did take 3 or 4 cleanings to get up about 80% of the hair. Whatever was left over was bunched up on the carpet and was easily removable thanks to shark. Just be prepared to wait a few days for the fur to be cleaned up in the carpet. If it's hardwood then it is cleaned up instantly. Hair and roller blade: I have not had any issues with the roller blades and hair tangling. I had to untangle some hair that rolled to the center twice. It is an easy fix. Take scissors and a quick snip and boom solved the problem. The big thing is that it doesn't hinder the cleaning ability of the vacuum. Parts: I haven't had to replace any of the parts yet on it. Just keep up with monthly maintenance and it will hold up. Clean the filters and the dust cup monthly and it will run smoothly. The battery life is still the same too. No issues with battery degradation. Errors and software stuff: so the errors are minor with this robot. It is the occasional bumper is stuck and that the dust cup needs to be emptied, which is nice if you forget to keep up with maintenance. The only issue I have with the software is that it used to be able to clean specific rooms when I originally got it, but now it doesn't allow me to do that at all. It's a bummer since sometimes I still stuff in the kitchen and I just want it to do that room, not an entire cleaning again. Also, and this is a small gripe, but I wish that I could have the robot automatically go to max suction mode every cleaning. Instead, I have to go to my shark app on my phone and change it from normal mode (which is its default cleaning mode) to max. Overall, I would still say this is a 4.5 out of 5. Minor issues, but still totally worth it.

It does a great job cleaning. It is actually very quiet and it a good value. The problem with it is that the app is not what it could be. Especially for a good name brand like Shark. You would think it should be top of the line app, but it's not. For instance, it loses connection about once a month and then I have to log in. It only allows you to remember one map. Ok but I have an upstairs, main level, and a basement. So pretty much it is a pain in the neck. I just use it on one level cause it's not really worth trying to program it over and over. The mop function is good. It does a great job on carpet. They do update the app sometimes but seriously could keep updating it. I can't see where it is in the house on the app when it is running. It just tells me that it is running. And more than one time I have told it to do certain rooms and it goes wherever the heck it wants. That is not super handy when I am cooking and don't want it in my way. It has a mind of it's own but my floors are clean. It also used to get clogged all the time at the base but it sort of stopped doing that. I will tell it to clean and then it starts to clean and goes back to the base right away. I am like what the heck. But then I firgured out that you just have to get all the filters clean. It you just run it all the time it will eventually stop doing it. It is because it is finding tiny dust particles you never picked up over the years. So at the beginning there is some getting used to it. Once you accept it's limitations it will actually do a decent job being your maid. Have had for many months. It is still going strong as ever. The brush on it is never really needing attention due to hair. It is able to clean itself on that aspect. It is the filters you have to stay on top of. Or it gets really glitchy.

This is my second Shark Matrix. I had 2 prior robo-vacs. One was okay, but had a bag and regularly needed to get the roller brush cleaned off. The other which I thought was going to be comparable, definitely was not. It kept losing the brush and just did not clean very well. Both were iHomes. The better of the two I used for quite some time, but due to accumulated hair under one of the wheels some of the plastic housing broke and the pins kept falling out of the door of the dust bin. Lots of fun fishing them out of the garbage. So that one is on its last legs. However, as I said I regularly had to clean the roller bar nearly every time I used it and that is a pain. I have long hair and 4 cats, so hair is a factor. I decided to research what Shark had to offer and it was considerable. I have a sharp corded stick vacuum which is my favorite to use on stairs and in my foyer. It has a roller bar that doesn’t get gunked up with hair. I’ve had that one for years, so this is what prompted me to go with Shark. Sure cleaning the vacuum occasionally is what you should be doing, just a vacuum should not use extensive cleaning every time it is used. I did a bit of research and decided on one that does not use a bag, has a self cleaning roller bar and can mop if we decide to do that. Mind you, this is light mopping as you are just pushing around a wet pad. SET UP: Getting this set up was easy. You push down the base plate. Put the Base unit on that and plug it in. Put the brush on the robo-vac. Remove the mop head from the vacuum bin and put that into the vacuum. I put the vacuum against the base unit to charge. Then you download the app and follow directions to connect the robo-vac. You need to wait for it to charge and then you can send it around to survey the area. USAGE: Once the survey was done, I set mine out to do a portion of the house. The next day I did the rest. You can opt to have it return to base every half hour, of cleaning if you want, but I find this takes up enough battery that it was having to clean in two separate time frames to accommodate that. Much depends on the size of your house. Mine isn’t that big. Also depends on how dirty your house is. As I mentioned this is my second system. The first one impressed me so much that I invested in this second one. My first one is at our house, the second at our lake house. The old first ihome is used in our basement floor which has a family room and laundry room and the cats always track litter there. The second iHome is being donated. Maybe someone who doesn’t have pets will find some use for it. What I like about this one is: Brush roller handles hair well. You can clean it occasionally and it will be fine. Does not seem to get stuck in corners, or in odd spots as much as prior ones. Seems to not have issues with cords as much as a prior one. Does not lose the rotating brush constantly (if ever) No bag to replace. Just a cup to empty. Filters can be washed Overall it just seems to do the job well. Sure with a robo vac, it does not get into corners behind stuff, or odd little nooks, but it gets the bulk of stuff. In the kitchen where we have an island, sometimes we pull out the chairs so we can clean around them differently. Same with the dining room table too. MOPPING We have used the mop option, but are sensitive to the need of letting the solution area dry out. So for this reason I may not use it much. Time will tell. It did a decent job. We marked some areas as no-go areas. (base of cat trees). You have to zoom in to designate small areas. One thing we wondered is whether it wets the pad right away or waits till it gets to the designated area. It wets the pad at the start and mops from the base unit to where you send it. I think it would be better to wait till it gets to the designated area. In our case, the unit is in the living room and we wanted to mop the kitchen, so it did a swath of the living room on its path to the kitchen. We consciously opted to get the 2nd one with the mopping option, despite rarely using it on the first one. This was due to our experience with the iHome system. The first one was “okay” and on the second one we opted for one without the mopping option, thinking we would get a comparable model just missing the mopping part. It was not a good assumption. The second unit without the mopping option was a vastly inferior model. So using that correlation from the iHome system to the Shark systems we opted for the exact same model that we liked. The only thing the iHome did in my opinion better than this system was in the software. It showed me progress as the robo vac was working. This one does not. You get a Mission report at the end.

***Third UPDATE---READ THIS I've had this Shark robot for a little over a year, having bought it last year as a part of the Black Friday sale that went on for this vaccuum. I am very sad and disappointed to say that it died on me. It refuses to charge as of last week, gives no errors, and there's nothing I can do. What a shoddy piece of craftsmanship that barely worked for the year I owned it then died inexplicably after. DO NOT BUY IT unless you enjoy being constantly frustrated and disappointed by a terrible machine that will stop working right after the warranty runs out. One more time to make it clear: THIS PRODUCT IS TERRIBLE AND YOU SHOULD NOT BUY IT. **Second Update: Nearly a year of ownership on, and I have YET to be able to get this robot to produce a map that even remotely resembles my house so I can clean room by room on a daily/weekly basis. It just does not work, and I have no idea how to change it. I've heard that camera based robots like this one do require the lights on, so I've scheduled it to run at 12 every day and I purposefully open up the curtains to ensure natural light comes in. In areas where this isn't possible, I turn the lights on. Despite this, and months and months of trying and deleting maps over and over again, I can't get it to work. Seriously, get the Roomba i7. It's got a lot fewer problems, and admittedly is more expensive, but at least that one works! Don't get stuck with this barely functional robot like I did! *Alright, this is an update from my previous review based on about 9 months of experience with this Robot. It's pretty good at actually cleaning the carpets and getting rid of the dust around our home, but it comes with quite a few major caveats. It's convenient and functional, but problematic. If you want a GOOD robot vacuum, you'll need to go at least with the Roomba i7. To start off let me say that we got this robot after watching the video recommendation from the youtube channel vaccuum wars. I bought this because he said the robot was one he worked on, and he gives very thorough and great reviews. I wish I hadn't listened to him and gotten the Roomba instead. The single biggest problem I have with this Robot is the mapping feature. The app says it takes 10 runs to get a feel for your house. I have no idea how the feature actually works because... well, I've been through 5 maps at least and the robot has yet to get an accurate picture of my house that enables me to tell it to clean room by room. It's never worked, and this is supposedly a marquee feature of this bot. Usually, the map I get is some weird partial abomination of the front room and part of the hallway. It regularly enters the bedroom on accident and I have no idea why it seems to struggle with putting that into a map. Shark clearly has very little experience working with robot vacuums and it shows. For context, our house is 2300 Square feet, with a mostly open floorplan layout with a large front room that consists of the kitchen, living room, and dining area, with a long hallway off to the side that connects to all the other rooms in the house. One of the reasons we picked this bot over others was because it's a fairly large house and we didn't want to have to constantly empty the vacuum. We have a dog who sheds a decent amount and this robot does manage to keep the pet hair under control. I leave all the doors open while it cleans so it can build a proper picture. I did eventually learn that VSLAM (camera-based navigation) robots NEED to have the lights on or a source of ambient light when they're navigating so they can find their way back to the base so I began leaving the curtains and blinds open, along with a couple of lights on. Seeing as 3PM is the middle of the day there's plenty of natural light so we can save on our electricity bill by not having to keep the lights on, which I highly recommend you do if you can. The Robot runs every day at 3PM to do a cleaning of the house. Since I'm at home all the time now due to the pandemic I can catch it if it gets stuck, and boy does that happen often. We have furniture with metal bases that it sometimes manages to get itself into and stuck on. Also, heaven forbid you ever leave a single sock or dog toy on the floor before it runs---it will absolutely find them and get stuck. It also just adores eating our long drapey curtains in the bedroom even though I've positioned the magnet strip in front of it. The magnet strip has to be there because the App doesn't include no-go zones like for a Roomba or a Neato vacuum, not that I ever got the map to work anyway. It frequently just pushes the magnet boundary and gets stuck on the curtains. It's such a pain. The vacuum base where it collects the dust and debris after cleaning is very useful. I love not having to deal with emptying the robot constantly like I would need to with basically any other robot vacuum. It's not really possible to have them work in a big house like ours. It holds several cleanings worth of dust and I have to empty it about once a month (the robot will tell you that it's full). The robot does not consistently struggle to find its way back to the base or get lost in our house. Usually when it fails to return it's because it got stuck on a dog toy, not because it can't find its way back. Although based on other reviews, your mileage may vary.

I own 3 shark vacuums, purchased several years apart. This one is the second one and my favorite. After 5 years, the first is as good as ever, but each is a bit different. This one is my favorite because it does not get tangled in the fringe of rugs or other strings. The newer one is also good about that, but this one is preferred because it is flat on the top. The newest shark has a round disk on the top that sticks up an inch or so--just enough so that it does not go under the sofa or the movable carts in the pantry. Each of these Shark robots cleans in a nice row by row pattern. They actually do a great job of vacuuming except for corners. I think they actually do a better job than I would because they don't rush through it. Although there is an app that one could download, i have never done so. The robots do very well at figuring out how to get to all the rooms on their level of the house without a map. (That is the reason for the 3 robots. I first bought one for the mainfloor, then the upstairs bedrooms, then the family room in the basement.) I started with my first bot in 2020 after I let my housekeeper go during the pandemic. I am thrilled with the bots. I run them every day and the floors are spotless. The vacuums have enough suction to do a good job of cleaning through the deeper pile, but not so much that they try to ingest any rug corners. We have high quality carpeting and rugs, including one large antique Persian rug and a number of smaller prayer rugs. The bots do an excellent job of keeping these free of dust. They do not have the high-speed brushes that can harm these rugs, so they do well. I usually fold the fringe under the rug when vacuuming on the older rugs, just to be safe, but I have had no incidents with the 2 newer robots. I did have some entanglement issues with the 2020 bot, which is no in the basement family room where there are no fringes. The newer Sharks don't seem to have any problems in this regard. There is almost no time spent in using or maintaining the robots. Once each week I empty the dust box and brush the cover on the filter. Once each month I replace the filter. These tasks take a minute or two each. The house is actually much cleaner than it was when I had a housekeeper come in once a week to do the cleaning. The floors are where most of the dust settles that comes into the house. I run two HEPA air filters in the house as well, so I only "dust" once a week. In truth, if I miss a week there is still no noticeable dust on the furniture. I do go through the house and pick up any loose odds and ends, like dropped socks in the bedrooms or an escaped napkin in the kitchen or dining room. Cleaning up for the bots is pretty much like cleaning up for the housekeeper, just putting away items that should be put away anyway. In all, I spend just about 5 minutes per day on cleaning the floors, which is really just about nothing. These little machines may be the best investment I ever made.

Update 8: My robot has developed a leg fetish (see video), can someone recommend a good therapist for robots? Update 7: Cleans well except for any of the following when 1/4" to 1/2" long: thread, yarn, Doritos, felt, etc. I think it just needs a better brush. I'd trade the current tangle resistance brush for a brush that helped clean better any day. It is fun at parties though: Guest 1 drops a Dorito; Guest 2 steps on Dorito; I call: "Alexa, tell Shark to clean dining room"; Guests laugh hysterically as Shark IQ drives over Dorito fragments leaving them undisturbed. Update 6: When you press the Play (labeled Clean) button in the Shark app, if you pick the option to clean up to 3 specific rooms, you cannot clean the last room entered on the map, it won't let you scroll that far (they put the button over that option) so you can scroll it into view but you can't hold the scroll position in view with one finger while clicking the option with the other, if you let go of the position to click the option it goes back behind the button so you cannot click it. So make sure the last thing you add to the map is a no-go area so that all of the other rooms are options when sending Shark to clean manually (you can always clean the "hidden" room via Alexa though). Update 5: Mapping has completed. Labeling rooms is not intuitive, after you add each room, it makes you rename all of the previous rooms you already defined and labeled as follows: Define room 1, give it a name, define room 2, give room 1 a name, give room 2 a name, define room 3, give room 1 a name, give room 2 a name, give room 3 a name ... So I have my rooms defined, I have one Shark IQ set up, I can send my Shark to clean a specific room as follows (paraphrasing because I don't remember the exact wording): Me: "Alexa, ask Shark to clean the Family Room." Alexa: "Which Shark vacuum would you like me to use?" Me: "Shark". That's right, I have one Shark and I named it Shark, but every time I tell Alexa to do something with my Shark, it asks me to pick a Shark out of the following set of Sharks: [Shark]. Shark app will not let you schedule cleaning of a room or a set of rooms. You can schedule when to clean everything, you can't schedule when to clean something. I want Shark to start cleaning after everyone has left for school and work, and I want it to finish before anyone gets back. Unfortunately, because it takes about 2.5 hours to clean my house, between, emptying and charging it finishes around 6 pm. We start getting home from work and school around 2 pm. So, I tried scheduling rooms through Alexa Routines. The only way you can schedule the Shark skill in Alexa is to schedule Alexa to ask you what you want the Shark to do. I tried using Google Assistant as outlined in the documentation found in the Shark app but Google Assistant can't find the Shark ROBOT service as described in the Shark IQ documentation. But I was able to schedule cleaning of 3 rooms a day so that the robot is always dormant while we are at home and every room gets cleaned every 24 hours: I used Google Assistant Routines to have Google Assistant tell Alexa what to tell the Shark to do, it works flawlessly. The hard part was setting up 10 "Say something" commands for each schedule: First "Say something" command tells Alexa which room needs to be vacuumed, the next 8 "Say something" commands in each Routine I put four spaces in (not sure if quantity matters) that pause Google Assistant long enough for Alexa to ask which of my one robots I want it to use, and the last Say command says: "Shark". So to schedule my Shark IQ to clean specific rooms at specific times on specific days I put a Google Mini next to an Echo Dot and the Google Assistant takes care of the schedule, the Google Mini tells the Echo Dot what to do, the Echo Dot then tells the Shark what to do. Rube Goldberg would be proud. Update 4: Scheduled runs often fail complaining: "... cannot run because its dust cup is missing." So I may need to find the dust bin sensor and hard wire it to always report present since it often reports missing even though dust bin is properly inserted and latched. The only time I have ever removed the dust bin was to clear dust cup error. Update 3: New firmware today: V3.4.11-20191015V3.6.18-m149-Oct 26 2019MesaM1.8.20MesaB0.1.1S2.0.107 I wish they would publish change logs. Update 2: This is what I want before I give this product 5 stars (some of these features probably already exist for this product already but won't be enabled until mapping is complete): 1. Ability to get rid of BotBoundaries and instead draw boundaries on map. 2. Ability to give robot verbal hints about where a new dry spill is as in: Alexa, tell Shark to clean Kitchen Southwest. What I'd like that to do is imagine that each room has 9 dots: NW, N, NE, W, Center, E, SW, S, SE. Center is default. When you send it to a room it starts at the dot specified where W and E caused it to clean a third of the room first traveling N to S and S to N, N and S cleans a third traveling W to E and E to W, and NW, NE, SW, and SE start by cleaning a quarter of the room and sending to the center cleans third of the room first either traveling N to S or W to E, whatever it normally does when cleaning the whole floor. This way when you want to clean up a spill of dry goods you can send it to the point of nine closest to the spill in that room to start. 3. Ability to see location of robot on map in app. Helpful when you need to find robot for any reason but you can't hear in stereo. For me, using the existing find robot feature is like playing the game hotter colder as it only tells me if I'm getting closer or not each time it plays sound because I can't hear in stereo. Update 1: After I wrote my original review I noticed that the cleaning history was updating but the app said that it couldn't connect to my Shark. So I now think that there really was just an issue with Shark's servers. Day 1, no connectivity issues. Day after posting my review: no connectivity issues. The Shark has cleaned my house 25 times but says map is only 40% complete. The incomplete map that it won't let me edit yet looks 100% accurate and 100% complete. So I'm raising my rating from 1 star to 4 stars instead of 5. Next week if mapping still isn't finished I'll lower it to 2. After mapping is complete and I've been able to test all the features I might raise rating to five stars. So far, it has cleaned house well on schedule, alerts me at work when it gets stuck (now averages getting stuck less than once a day) so I can send one of my kids to get it up and running again. I wish it came with three times as much BotBoundary. Original: As soon as it installed firmware version V3.4.10-20190826V3.6.15-1321-Aug 27 2019MesaM1.8.2MesaB0.1.1S2.0.102 it could no longer stay connected to WiFi, so to control this vacuum by smartphone or voice you need a WiFi robot capable of turning the Shark IQ RV1001AE off, waiting 10 seconds, then turning it back on. I have two subnets/SSIDs, one mesh (Google WiFi), one not (Google Fiber's Built in WiFi). None of my other wifi devices at home have any trouble staying connected to either network. I've tried my Shark on both since the firmware upgrade, it disconnects from both. So it can still vacuum the whole house on a schedule, returning to base to empty and to charge on it's own. I just don't get notifications when it gets stuck, and I can't send it to go clean a specific room in my house without first walking over to the charging base, turning the vacuum off, waiting a few seconds, and then turning it back on. If the noisy vacuum interrupts a conversation, I can't pause it with my phone, I have to get up and press the Dock button or turn it off. Also, when it gets stuck, it usually gets stuck right when it starts working as one of it's wheels will slide off the side of the charging base ramp pad and somehow get stuck on the of the pad with the stuck wheel on the carpet but the ribbed side of the wheel stuck on the corner of the ramp.

I dubbed this vac/mop Dobby during set-up. I was a little bit scared to replace my senile Roomba Steve, but he was getting old, getting lost, losing parts while cleaning, and trying to catch the house on fire so it was time to find a suitable replacement. My first impression was that the mapping feature needs some updating. I know the layout of my house and when I mark the carpet zones or no go zones, Dobby still goes where I thought the rugs should be. It is a little complicated to get those set up and I have not quite figured them out yet. In the meantime the little guy is just mopping the carpets to his hearts content. I also have a very thick but fine threaded shag rug in my library and even though I have it marked as a no go, he keeps getting his brush caught in the rug and asking for help. I’m not even mad about it- it’s actually pretty impressive that he can climb onto it as Steve the Roomba could not. I do wish they had the no pass barriers that the Roombas come with as the mapping just isn’t easy to decipher. Next, the noise level is actually pretty impressive. Even when on max clean, you can hardly hear it. Steve was crazy loud and you could hear him through the house. You can leave the room and won’t hear a thing. I had to check the bin because I didn’t think it was actually doing anything because it was so quiet and to my surprise there was actually debris in there. I have a large dog with short hair that sheds like crazy and a preteen who loves making messes so there is always something to clean up. Dobby can find his dock and will back up with precision to dump his load off before resuming cleaning and when he needs to charge. Steve, which may have been due to his age, would have to adjust himself a million times to line himself up with his charger if he didn’t just die in the house somewhere random. Another impressive mention is that this robot can navigate through the bottom of the bar chairs and around the kitchen chairs with ease. When ole Steve was cleaning I had to move all of the chairs out because he just could not get around the bottom of them so hair would collect under them if I didn’t. Dobby will avoid objects without touching them, including the dog so I’m not worried about him knocking into things. One thing the Roomba could do but the Shark could not was get under the couch. This may be a blessing because while Steve could get to the dust bunnies, he would constantly get stuck under there or rip off his edges while shuffling around. I won’t have to worry about that with Dobby since he is taller, but it means I will have to manually vacuum under there more often. I would say that Dobby is not as good as Steve when it comes to cleaning the carpets. The Roomba had to carpet boost that would kick on when it went from hard floors to carpet and it definitely makes a difference those rooms. It does work, but it left some strings and some dog toy fluff behind. So it isn’t as deep of a clean as I was expecting in the carpeted rooms. Steve would leave those satisfying perfect lines in the carpets and I would know that he had been in there. After Dobby does his rounds those lines are not evident. The comparison on hard floors is evenly matched though. The final impression is that for the price point on these it seems to be a great little vac. I am pleased with the sound level, the collection bin showing proof that Dobby was doing his job, his ability to find the dock, the runtimes are great, and the object navigation ability. My only con would be the mapping and no go zones needing some updating.

I have received the Shark ION Robit Vacuum and I am totally shocked to see that it is equipped with a 110-120 V AC power adapter. But in UAE we only use 220 -240 V AC. Two things to raise a flag for: 1- Nothing anywhere in the product description says that it will come with a 110-120 V AC power adapter. 2- More than 20 years back, everyone in the world is making only switching power adapters that can handle both 110-120 and 220-240 VAC. So what shall I do now, perhaps throw it in the garbage....

Pésimo producto. Todo el tiempo se desconecta del wifi, no pasa más de un día sin que se desconecte el robot. Volver a conectarlo es difícil, muchos pasos y muy tedioso, he pasado varios días seguidos sin poder volverlo a conectar al wifi y a la aplicación SharkClean. No lo puedo poner a limpiar si no estoy en la casa (a pesar de estar conectado el robot a la red wifi). Si mi celular se desconecta de la misma red wifi que el robot, tengo que volver a aparear el robot y la app. Demasiados problemas de conexión, 1 de cada 5 días lo puedo utilizar, el resto no, es inútil. NO LO RECOMIENDO.

المنتج جيد ولكن الكهرباء 110 البرنامج لا يعمل في المملكة العربية السعودية

So far it is working good Only draw back is that I can't set a time limit on scheduled times. It runs for 2 hours no matter what. It's loud when it bumps into things. Otherwise very satisfied.

El equipo presentó una falla y tanto Amazon y shark respondieron con la garantía.