Shark Matrix Plus | 2-in-1 Robot Vacuum & Mop for Carpets & Hard Floors | Sonic Mopping & Powerful Suction for Pet Hair | Self-Empty Base | 45-Day Capacity | HEPA | LiDAR Nav | Black/Mocha | AV2630WA

This has been one of the best purchases I've made. I bought the 2-in-1 Vacuum & Mop model and it has made a huge difference. My house is all hard tiled floors with area rugs and this works extremely well for both vacuum & mopping modes. Before the first clean, it runs a "Discover Mode" where it maps out your house and all potential obstructions, it then shows a detailed map in the app. You then set rooms and zones on this map, "no go zones" are pretty self explanatory, the carpet zones are used so the robot doesn't mop any carpets or rugs when in mop mode. The robot automatically empties its dust bin into the charging base. Shark says you only need to empty the base once per 30 days; I find I need to empty it every week, but I have very high traffic in my house. You can schedule it to run daily which allows your floor to stay clean automatically. The dust bin has an integrated water/cleaner tank, you just fill this up with either Shark Vacmop cleaner, or water and your favorite mopping cleaner. I use a water/Pine Sol mix with a little bleach added. The vacuum is very strong and picks up pet hair with ease, you can change the suction power level in the app depending on what you need. To put the device in mop mode, you have to load water/cleaner then attach the mop pad attachment to the bottom of the device. The mopping mode works very well, the device moves the mop pad back & forth and spins around to make sure the floor gets clean. This has been a great device for my house, having all hard floors and living with a lot of people, this makes an enormous difference in how clean the floor is & stays. Just having a device that will automatically vacuum no mater if you remember or not, helps keep my house SO MUCH cleaner than it was before. If you're on the fence, buy it, you won't regret it.

My other brand robotic vacuum suffered Wifi death years ago. I thought a recognized brand, newer software, improved technology would get it done right... No. Beautiful out of the box, but note the large, CLEAR PLASTIC exterior of mop/dust bin cartridge displayed considerable external scuffing just mapping the house (which went flawlessly...3 times). Opening the Sharkclean App and product registration proved EZ. Labelling rooms on the map, and designating "carpet zones" (critical, unless you want your rugs mopped) took time, but proved simple. Once completed, the App cheerily suggested testing carpet limitations, important in a 50/50 carpet/tile/hardwood home. The robot failed miserably, repeatedly hesitating, then charging out over the carpeted areas (for example through doors into bedrooms). App only says to follow your robot to make sure it recognizes the boundaries, no real direction on what to do IF IT DOES NOT. So I a) Deleted, and replaced the carpet zones, then tried b) Deleting and re-mapping our home, even c) Deleting to download the Shark App again. Frustrated, I gave up and directed it to simply "Clean Home," to which it left its base and began spinning rapidly in place. Settled down and re-situated on its base and tried "clean room." It went to the correct room, mopped less than 1/4, and then departed, wandering aimlessly through our home trailing its wet mop. The control App has Stop, Pause, Return to Base commands, all of which HAD BEEN functional, but became "grayed out"-visible, but unresponsive. so I had to corral snd manually turn off the machine. I am pig-headed DIY, wasting a day as above, and in the process, incidentally encountered numerous postings on Reddit, documenting failure/frustration with the Shark Carpet Zone software in particular, persistently problematic over several years. I had researched robo-vacs over hours and never saw that in any review until I was forced to look it up. As an interesting aside, after thoroughly mapping our home, including all boundaries, the day warmed up and I was running the Shark with sliders now open, but screen doors still shut. Every time it passed a screen door and its LIDAR sensed freedom, the robot did a hard turn out the door into the screen, and inextricably high-bridged itself on the glass door runner until I rescued it. As mentioned, the unit and its base are attractive, but in less than a day it compiled more visible scuff than my old Neato did in a year. I was enthused about this products' self-cleaning base WITHOUT the need for replaceable bags, but the hassle factor setting up the map, along with poor detection of what, or what not, to mop finally convinced me to give up on the idea of a combo moping/vacuuming assistant. The base vacuum sounds powerful and efficient, punctuating each and every docking. I just realized I probably sent Shark back some dust.

I got this refurbished for $300, works like new and the AV2630WA model is way better than previous Shark models. I used to have a Shark IQ, one of the first self-empty models by Ninja, and it was garbage (never mapped correctly, got lost, wouldn't clean) but this one works perfectly out of the box. It maps the whole house (~1600sq ft) in like 15-20m. The app lets you customize rooms, spot clean, setup schedules, etc. Its not the best app for functionality, but compared to competitors I'd rather save $400 and have a clunky app. Be aware you have to remap everytime you move the base station or rearrange your furniture significantly. That may be a consideration for some. The mop function works great, but you do have to manually switch out the mop attachment, so it's something you have to plan for. For me, that's fine, we just switch it to mop mode when we're about to go to the park or something, and we can come back to a clean floor. You have to tell it where the carpet is on the app (so it doesn't mop carpet), and you can only map squares, so if you have a circular/curved rug that may cause inconveniences. I never buy one of these thinking we'll never sweep or mop, I buy them thinking: I'm paying $300 to have this much dirt cleaned off my floor every day without me having to clean it. And it does it while I'm at work. What was once an almost daily chore is now probably monthly (if not longer), and I just have to clean/maintain the robot every now and then. If Ninja just did a better job updating their app and servicing older models (i.e. updating firmware, repairs, parts, faulty sensor fixes, etc) they would be the best on the market in my opinion.

We have a fairly messy house, 4 kids, 4 dogs, and 4 cats. Everyone has long hair, and I am disabled, so unable to keep up with the house. I never thought we'd be able to use a robot due to clutter. My sister recommended one, so I started looking. I got this, I didn't get too helpful, I was sure I'd be sending it back. PROS: - My floors are clean, lol. The living room carpet has never looked this good. The kitchen floor looks great! The cat litter that gets spread on our bedroom floor is gone. - When it gets full, it takes itself to its base, empties, and picks up where it left off. - If the battery is about to die (15%), it goes back to its base. - When it empties into the base, the base holds the same amount of dirt as my full-sized, upright Dyson. I've only emptied it 3 times in 2 weeks of daily use, and 2 of those times were when the floor was in rough shape before we got it in better shape. CONS: - It takes FOR-EV-ER to set this thing up. Having it map the whole house and then fine-tune each room was a nightmare. It took hours, like 8 of them (not all in one go). Even now that it's mostly set up, I STILL have to tweak some of the areas. - We did have issues with the hair getting caught in the roller the first few times we used it. It will stop and say, "My roller is stuck." You turn it over, press 2 clips to take the roller out, cut the hair, and put it back. It takes seconds. - It doesn't do corners or edges at all. You're still going to be using your upright vacuum hose for those areas. - The mop setting is good for maintenance cleaning, but it's not going to get any marks off. We ended up doing a good clean of the kitchen floor to get stains up, and now we just use the robot to keep it clean and smell good. - It can get loud. When it goes to its dock and empties, it's VERY LOUD, about the sound of a regular vacuum, but it only stays that loud for a few seconds. When it's sweeping/vacuuming our tile floor, it is pretty loud. Not quite as loud as a regular vacuum, but it's loud. Barely noticeable on carpet. - It's not the best at navigating some things. Some things I know it can fit under it will look at and go around, other things I know it can't get past (8 chairs at the dining room table), it will die trying to get around. It is all in and ready for war with those chair legs. Very often it will get itself in, but it has to be helped out. Overall impression: I am disabled, and this is a lifesaver, game changer. I paid $350 for it, and I feel I got my money's worth. It's not perfect, you're still going to need to take care of corners and stains, but for everyday maintenance, it's great. The app kinda sucks, but not as bad as some of the other comments are saying (maybe they did an update). Setting it up was complete BS and a total nightmare, but once it's done, you never have to mess with that stuff again. I would buy again for $350, not sure if I would buy for anything higher, it would need to do corners and edges a bit better to get me to pay more.

I really don’t recommend this. There are several reasons I rated it 2 stars. These are the issues: 1) The shark has a complex set up with no instructions and no easy way to get them without searching the web. 2) Shark AP is not helpful and overly complex. 3) Before you can use the shark it needs to map the room. After mapping there is no easy way to create extra rooms without creating a new robot. So you’ll have a robot and profile for every floor. 4) Even being technical and creating the rooms, the robot would just refuse to mop the kitchen. I needed to delete the room and remap it and it would only clean one part. It would stop once it got half way and return to the base. 5) when you put it a different room it would get lost and not go back to were it started. Then it would just avoid areas, like in our bedroom it would just not go into the bathroom. 6) forget about setting up rugs when mopping, if you had a rug mapped it would stop as it entered the room and return to base. 7) It would not mop or clean corners. If there was one good thing was that it was quiet. I called up shark support and there response was to do a new map. I had done over 8 maps. Each map takes a while. Easiest thing to was return it. I would rather get another roomba, the shark is just easy to use and more complex than it needs to be. NOT Recommended!

Update 4/21/26 I finally called their customer support who was amazing. He helped me reconnect my robot. Now my floor is getting cleaned again as scheduled. Great customer service. Highly recommended! ————- I love this robot. Keeps my floor clean as long as you’re able to set ii up correctly on first use. What I don’t like is it disconnects from my Wifi and reconnection is a challenge. My wifi speed is 1GB Cleans well but issue on wifi connection, it disconnects and doesn’t automatically reconnect just like all other devices. Reconnecting it is a pain. It seems that it’s bluetooth is not reliable.

This unit is garbage and so is the app. I purchased it in November of 2024 and by January it stopped mopping. I received a replacement under warranty in February from Shark itself. By May 2025 the wifi function on the replacement unit stopped working and will not connect to the Shark App. I contacted Shark again and spent $45 minutes troubleshooting. They agreed the wifi unit is faulty and will send a new unit (3rd one) to me but this time I'm required to pay shipping. I paid $27 to ship the unit because it is their policy and I highly doubt this unit will last more than a few months. Also, the app is outdated and wonky. It takes time to setup the map of your house and edit different areas to include carpets. That takes a bit of time but then the map is randomly deleted from the app which requires setting it up again. For the 3 months of use, I setup the map 3 times. Frustrating and waste of time.

I purchased this during Amazon Prime Days for an amazing discount! It was a little complicated to set up, so I called Customer Support and spoke with a rep who walked me through the set up. Excellent customer support/service, very patient. It “mapped” my living area, then parked itself in its “garage/home base.” My two cats were curious while it was parked, but terrified while it was roaming about. So I waited a little while before running a true vacuum session. But once I ran it, it does a great job! It’s got some random wandering “pattern”, going under furniture (or around it if it won’t fit) and I do have some decorative pieces I move out of the way. It picks up dust, dirt, tiny bits of paper, the usual. But also cat hair (from two short hair cats). It sometimes skips or misses places. At first I thought maybe it was recharging, but then it just emptied and parked, but not re-emerging to get the missed parts. The “zone” it mapped is kind of odd, but it includes about 95% of the living room area. It is loud while roaming about, but I’M NOT HAVING TO VACUUM! It backs up to its “garage” and empties itself, super loud, BUT IM NOT HAVING TO VACUUM! And emptying the debris tank is simple!!!!! The suction is strong, enough that it “ate” an electric cord for my weather alert radio and I had to remove a plate covering the roller to extract the cord. (No damage done). So be sure there are no exposed cords that it can suck up. I only run this during the day when I am home and can make sure everything (hot wheels cars, cat toys, etc.) is cleared away. I have not tried the “mop” feature just yet, but I’m anxious to give that a go. I have a home with 3 levels, but I cannot buy 3 robot$. Right now it is only programmed for the living room level zone. But I’m hoping at some point to get this programmed for all three levels, moving the “garage/home base” where needed. And, again, it is noisy! Especially while emptying. It is a vacuum cleaner, after all, and they are noisy. And I am not having to vacuum. For that, my hip, lower back, and shoulder are very thankful. I would recommend this, especially if you suffer from lumbar, cervical spine, or joint conditions. RE-REVIEW: After having this a few weeks, and using it only on command versus timed schedule (cats) it has been very reliable about keeping the floors tidy. However, after it working quite well for several weeks, I’ve experienced a glitch: it seems to un-pair itself. I’m not sure what is going on with it—no change in wi-fi service, no change in modem/router proximity or unit location; nor any outages, etc. it takes a while to re-pair it and get going, but then it’s not charged. It takes 58 minutes to just vacuum my living room (just my living room) so now I have to”plan” to get it re-charged, re-paired, re-zoned each time?????? Not good.