Yale Assure Lock 2, Keypad Lock with Z-Wave, Black Suede

Bought the lock from Amazon and tried to install it. When I tried to pair the lock the Yale all says unable to find manufacturing info for this product. I raised a query with Yale Middle East and they responded saying that this product is not sold by them In Dubai and I should contact Yale USA support. The Amazon app has no way of reporting a warranty issue except to contact the seller. The seller is Q Tech Trading LLC but there is no way to contact them. Apparently they are the holding company for Amazon.ae. The return period has expired and there seems to be no answer to resolving this

This product works only in USA and Canada. Do not work in UAE. Complete waste of money

DO NOT BUY THE YALE LOCKS THAT HAVE BEEN RETURNED OR SAY 'IN GOOD CONDITION, LIGHTLY USED' you will regret it. We first bought a opened one, had ton of issues with it. MIssing screws, no pamphlet. Thankfully we bought it from Amazon and was able to do an easy return. We have three of these in a few different varations. So far, all of them have been great. I've read a ton of reviews for this specific lock (and other Yale locks) and alot of people have had a ton of random issues with it. Also, apparently the customer serivce for Yale is a nightmare, and they can be finicky about letting you return, and just drag everything out to where its past the return time.

Works as advertised. Works with my home assistant and simple wifi setup

Esta cerradura estaba defectuosa después de que fue instalada por el cerrajero y las baterías añadidas. Los puntos de contacto en la cerradura se calientan indicando un cortocircuito en la cerradura. Además, según el cerrajero, era evidente que la cerradura fue manipulada porque faltaban tornillos, un tornillo tenía grasa y las llaves no estaban en la caja. Desde entonces he devuelto la cerradura a Amazon y estoy esperando mi reembolso a mi tarjeta de crédito. Compré otra cerradura de Yale a Amazon y fue entregada hoy. El cerrajero lo instalará pronto. Espero que todas las partes estén en la caja esta vez.

It was easy to install. The keys light up when needed. I like the ring tone. You may also use key entry.

This is a great lock. The push buttons are a welcome change from touchscreens (they work with gloves!). The mechanism is fast enough. The integration with ring alarm is pretty good. Through Alexa you can create a routine to lock your doors when you arm Ring. Not advertised, is HomeKit compatibility through bluetooth. The Z-wave version is Ring-specific but also works when out of home through HomeKit (bluetooth) when out of the house. Integration with Ring is nice, allowing the option to disarm the alarm from the Yale touch pad when the door is unlocked, and arm from Yale automatically (a few options for that).