Avalon A9 Bottleless Countertop Water Dispenser

It's been over a week since I installed the water cooler. For over 7 years we had home delivery of large water bottles which I would have to change out on the dispenser every few days.Positives:-Water tastes every bit as good as the bottled water-No more big bottles to lug around and no more dealing with the water company delays or delivery issues-Should be much more cost effective in the long run depending on how often we need to change out the filter (but should be good if it goes like they specify)-Pretty easy to install assuming you have a good location for the unit-Water is pretty coldNegatives-Fairly large up front investment but it should work out-Install could be tricky if you don't have a good location-It can be more loud than others may prefer - it doesn't bother us one bit-The water is not as cold as the cooler but honestly its plenty cold for us and our guests-Filters are pricey but all water filters are surprisingly expensive-Water comes out a bit more slow than cooler but honestly not a big dealAs you can see, the negatives are a stretch - we like this cooler a bunch so far but we shall see if it stands the test of time.

Looks and works well. The only thing i wish is that there was an auto mode to fill glasses to a certain amount - 12oz? - without having to hold the buttons down. No other complaints. This is good water.FINAL OUTCOME: Unit is scrapped. Replaced it with a Drinkpod 1000 series from Home Depot (oddly that model not available here on Amazon). The Drinkpod even has the auto mode and has been flawless for several weeks. Fingers crossed. Read edits for the full saga.EDIT: the unit's flow rate fell to near 0 less then 8 weeks after installation. checked/double checked, all is as it should be. so far, emailing their customer support has yielded crickets. I cannot recommend anyone purchase *anything* from Avalaon. Very disappointing.EDIT 2: Avalon's support dept finally did respond and provided troubleshooting instructions involving opening it up and messing about with internal filters etc. The thing is 2 months old, used with pre-filtered water. This should not be something I should need to diagnose. Send a replacement, take this thing back, diagnose to your heart's content. Anyway, super disappointed and cannot recommend.EDIT 3: They eventually did send us a new unit which we haven't installed yet, so adding a couple stars back.EDIT 4: Replacement unit is installed and worked great for a few weeks. Then it started randomly beeping like mad every 20 mins or so. It turned out to be some water sensor which thinks the unit is leaking internally, even though it actually wasn't. Support made me buy a fix kit since it is out of warranty. It was like 15 bucks so I didn't care that much. Replaced the part with nice instructions they have on their website and all was well for a few more months. Then, the unit started dripping continuously from the cold dispenser nozzle -- slow drip but enough so we had to leave a cup under it at all times, and even then the cup sometimes overflowed and made a big watery mess on our countertop, into drawers and cabinets below. Customer support said that is a non replaceable part, so we finally decided to scrap it. Do not buy one of these units. You've been warned.

Really like the direct line piping, filters are pricey, but aren't they all for good quality! So the unit started leaking in 2024. I originally purchased in 2021. I was pretty upset cause this is my go to for RV trips as I keep it in the RV. However, I reached out to avalon. It was not still under warranty but they helped me identify the problem, recommended a part, had me pay for the part, gave me detailed instructions to replace it, and had it to me within 2 days. The replacement was easy and we are back in good water business!! Thank you very much avalon! I will be a repeat customer.

If you're looking for a water cooler/heater for home or small business use, this is a pretty good option. With its relatively compact size, it isn't hard to find space for it. Because it connects to plumbing, there are no bottles to worry about. Capacity is somewhat limited, so I wouldn't recommend it for a larger office, but Avalon seems to have options for that as well. Aesthetics are very consumer friendly, which is a nice touch for home use. Noise levels are acceptable. The fan can be a little loud, but not obnoxious in my opinion.The filtering component seems to work pretty well. I've been using water from this to fill my humidifier, and unlike my regular tap water, it doesn't seem to yellow the wick/filter. The taste is very clean, as you'd imagine and it is able to get the water satisfactorily cold. I've encountered colder water coolers, and there appears to be absolutely no way to adjust the thermostat unfortunately like you'd get with other coolers, but it's definitely cold enough.Really, my biggest complaint is actually with the packaging. It's a nightmare to recycle. While I understand why a product such as this would necessitate the use of styrofoam, which most places can't recycle, my real concern is that it's glued to the cardboard with a very strong adhesive. This makes it near impossible to really separate. To add insult to injury, staples are used on the box in places they don't appear to be necessary. This means removing them which is doable but annoying. This certainly isn't a reason to NOT buy this product, but it's something I'd appreciate improvement on. Otherwise, the design of the packaging does seem smart and well thought out.Overall, if you're looking for a home-use or small business use water cooler, this water cooler will definitely get the job done, and I'm pretty happy with it!

Overall it looks nice and it's very convenient to have cold, room temp and hot water any time. Installing was not that difficult but we had to be creative and smart to solve some issues. It's too long to explain but overall it's easily doable. Even for 12 year old with a little help from mom. Only thing I did not like is the taste and quality of the water. First few days it tasted bad like taste of new plastic. We hoped that it's because of the new filter and waited. After few days it got better but still not perfect. I had 5 stage filter before, I can feel the difference. Also, water leaves white stains, which means it still has chlorine and other stuff. Sometimes one filter can solve that white stain problem but this two filters could not do that. That's sad for its price. But we keep using it. It's better than tap water and again it's good to have always all temperatures of water

I gifted one of these to my parents because they are elderly and would use bottled water for everything. I mean, cooking, coffee machine, ice trays, and direct drinking all from bottled water. They would purchased multiple cases and have to lug them inside and deal with all those empty bottles afterwards. It was an expensive hassle, and don't get me started on the microplastics.Now, they don't have to purchase a single bottle of water ever again and they are saving a ton of money on bottle deposits. The water is absolutely delicious and with three different temperature options, life is good!

After a year of ownership, I’m dropping it to 2 stars. Lots of quality issues including multiple failures of the cold water thermostat, resulting the plugging of the cold water line & continuous operation of the compressor. Customer service said I have to replace the entire unit at my cost because it’s one month after the 1 year warranty. Other issues included failed filter reminder sensor. I also discovered the filters are sourced in China where the rock sediments will certainly contain heavy metals.Some Pros but mostly Cons after 1 year of moderate use.Pro:-Beautifully designed, fits nicely on the kitchen counter-Easy to dispense-Hot water good enough for tea, cold water good enough for the summer-Adequate tank size 1 liter (4 cups) hot water tank and cold water tank-Removed chlorine and other tap water smell and taste-Clear instructionsCons:-I immediately threw away all the tubings and fittings that came in the package. They don't appear to be NSF rated. I replaced them from the hardware store all NSF rated 1/4" tubings, Sharkbite brand tee, shut off valve, and adapters-Defective cold water thermostat which plugs up cold water line & labor the compressor-Defective filter reminder sensor-Filter charcoal & rock sediments sourced in China (possibly heavy metals in soil)-The instructions said to put the tee at the refrigerator, but I ignored this. I installed the tee right at the wall, right after the shutoff valve box. Since this is a compression fitting, I added a NSF rated brass insert and installed Nylon compression ring to guarantee a tight connection. I did this to avoid long plastic tubing and to avoid using the old tubing for the Avalon unit. I kept the tubing as short as possible.-There's a limit of how many times you can pull out the fittings for cleaning the filter. Eventually, one must replace the o-ring fittings.-Expensive filters-Filter fully encased, which means you don't know if there's a leak until you open the cover.

Easy to install, sits perfectly on our counter top, relatively low noise that pumps out nice hot water for my wife's coffee, and cool crisp water for me after a run! No complaints so far and everything has functioned as advertised. Good value for your money if you want to reduce weird smells and tastes in you water and have cold or hot water on demand at home or in the office.