Question 1

How do i buy spare o-rings? i want to buy extra o-rings for my simpure b07v6ry5b4 filter 10" x 2.5". the links in all the answers are not correct.

Accepted Answer

O-Ring Replacements for SimPure DB1025 (B07V6RY5B4)  - Link： 
https://www.amazon.com/dp/B0B7P1L17K

Question 2

Does this remove rust/iron?

Accepted Answer

That would depend on the filter installed in the housing.

If you are dealing with large rust and other sediment particles in your water you should be fine with a 5 micron sediment filter. For wells I like pleated filters like this: https://amazon.com/dp/B074FW96PG.

If iron is dissolved in your water, you need something that filters iron/manganese like this: https://amazon.com/dp/B09JWP92PD

Question 3

How do you contact customer support?  The inlet and outlet ports leak no matter how much ptfe tape or thread sealant used.

Accepted Answer

I put an O-ring (# 18) inside each port before the brass bushing.  Then I coated the threads with sealant and 10 wraps of teflon tape.  I think there may be a design flaw, it shouldn't be that difficult.

Question 4

The filter housing leaks profusely. i checked the o-ring/tested it without a filter to no avail. anyone had this problem and been able to fix it?

Accepted Answer

Try to lube the o-ring with some coconut oil or silicone lube and reassemble.  Also, if you are using carbon filters, I have seen that sometimes they are just a bit too tall, and so removing one of the gaskets allows the tank to be tightened a bit further, causing a seal. If you write to the company for support, they have a support rep out of Canada who is fantastic.  Be sure to include your Amazon order number and you may want to request a call back (specifically by phone) so that they will route it to him early.

ASIN	B086XFC665
Best Sellers Rank	#3,031 in Industrial & Scientific ( See Top 100 in Industrial & Scientific ) #1 in Industrial Process Filter Housings
Brand Name	SimPure
Container Type	Cartridge
Customer Reviews	4.4 4.4 out of 5 stars (3,013)
Item Dimensions L x W x H	20"L x 7"W x 23.5"H
Item Weight	10 pounds
Manufacturer	SimPure
Material Type	Brass, Polypropylene
Model Name	DB20P
Model Number	DB20P
Number of Items	6
Other Special Features of the Product	NSF certified
Part Number	DB20P
Power Source	Adapter
Purification Method	Sedimentation
UPC	778695796590
Unit Count	1 Count

B086XFC665

Details

Details

Description

Specifications

Common Questions