

In an age of self-service stores, saturated markets and ever more demanding customers, the careful and science-driven design of the point of sale has become a crucial success factor for both retailers and service businesses. In this book, the interested reader will find a variety of hands-on suggestions on how to optimize the design of retail stores and service environments to increase customer satisfaction and sales. While the focus is on the practical applicability of the concepts discussed, the book is nevertheless firmly grounded in consumer and psychological research. In this respect it is uniquely positioned vis-a-vis books written by artists, architects and interior designers which lack a solid research foundation and academic journals articles, which are often inaccessible to the educated yet non-specialized reader. In writing this book, the author draws on both the recent research literature and his own experience as a marketing consultant and consumer researcher. The intended audiences are marketing managers, small business owners and MBA students. Topics covered in the book include: goals and relevance of store design; design tips derived from environmental psychology; cognitive and affective approaches to store design and visual merchandising; use of ambient factors such as music, colors and scents; creation of emotional experiences and theming. Review: must have for retail owner/manager - Very good book a must have for and retail business owner or manager (or striving to become) lots of science of how to display, lay out and why. Just a wealth of information.it's well worth the investment. I found it very insightful and helpful. Covers small shops to shopping malls. Review: Excellent Book - This is a great book on the basics of store design, essentially collecting the "headlines" from the theories, observations, and experiments of many others on the impact of interior and exterior design on behavior and putting them into practice. This is a worthwhile companion to Paco Underhills CALL OF THE MALL and WHY WE BUY... Edward T. Hall's THE HIDDEN DIMENSION and Don Norman's DESIGN OF EVERYDAY THINGS. It's written in an engaging and easy style.
| Best Sellers Rank | #1,149,821 in Books ( See Top 100 in Books ) #217 in Retailing Industry (Books) #443 in Marketing & Consumer Behavior |
| Customer Reviews | 4.4 out of 5 stars 119 Reviews |
T**S
must have for retail owner/manager
Very good book a must have for and retail business owner or manager (or striving to become) lots of science of how to display, lay out and why. Just a wealth of information.it's well worth the investment. I found it very insightful and helpful. Covers small shops to shopping malls.
L**G
Excellent Book
This is a great book on the basics of store design, essentially collecting the "headlines" from the theories, observations, and experiments of many others on the impact of interior and exterior design on behavior and putting them into practice. This is a worthwhile companion to Paco Underhills CALL OF THE MALL and WHY WE BUY... Edward T. Hall's THE HIDDEN DIMENSION and Don Norman's DESIGN OF EVERYDAY THINGS. It's written in an engaging and easy style.
E**O
Excelente
Gran producto
D**I
Poor print quality! Super small print!
I was excited to receive this book. Opened it as soon as it arrived and was completely disappointed in the quality of the print. The font size is very small and the illustrations are poor in print quality. How the price of $30 is justified, I don't know... Considering a return... Not a fan of digital books, but may try that...may not.. At this price, should be hardcover with color illustrations..
A**R
Great Book
Great book for people who would like to learn more about retail store layout and display. After reading a few pages, I realized just how little I knew about merchandising. I will be learning much more than I ever thought. Our store front windows already have changed and our customers love them!
H**Y
School book
Book required for Interior Design. Good book
M**I
Worth the price
Excelent book for the small and big store owner. Mostly for people that want to change their image store by fixing some of the common mistakes that most make. It covers a lot of aspects of design and customer perception and most important it gives you an alternative of designing the ideal store, not by hiring or spending a lot of people and money but by doign some "common sense" changes and additions that for sure will attract more loyal customers. For the seasoned store owners it reinforces "gut feeling" moves and adds some novel ones. In general, an easy to read book with some good meat to it.
V**N
A little expensive.. but well worth it
I had this book in my wishlist for almost 6 months before purchasing it due to the price. Then I took the plunge and paid right at 30 dollars for a small 6x8 inch paper back.... Boy did the author pack so much into this tinny little book. If I had known what this book contained I wouldn't have thought twice about purchasing it. Gives you so much need to know, should have known information that was great for my independent retail store.
M**R
Perfect Book for Beginners
I've used/referenced this book more often than I can count. It's a great starting point for newbies in the field, and has a LOT of practical examples and best practices.
V**A
Store design
Dร una panoramica chiara su visual merchandising e store design, con un approccio pratico e molti esempi. Facile da leggere anche per chi non รจ esperto del settore. Molti esempi sono riferiti agli Stati Uniti ma i concetti sono facilmente applicabili anche al contesto europeo e italiano.
W**D
Learnt a lot
Very detailed and helpful book about store design and visual merchandising. Many concepts are explained with pictures and appropriate tables
P**A
This is a great book for anyone who wants to learn every detail ...
This is a great book for anyone who wants to learn every detail of retail business. It helps me so much with my MBA. It explains the importance of layout of a retail shop, the colors and how we can attract customers.
K**I
Nice to read
If you are interested in store design you should consider to buy this book. The main topics of store design are described in an easy and funny way. The book isn't written like a schoolbook, but like a novel. I would recommend this book to everyone who's interested in the topic!
Trustpilot
3 days ago
1 month ago