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Outside In: The Power of Putting Customers at the Center of Your Business
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
CCXP Exam Preparation (Key Facts Giving Back)
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4.5
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B**A
Excellent book
An excellent book to read on CX.
P**R
Five Stars
Excellent book with rich insights into the domain of customer experience.
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