Ooma Telo VoIP Reliable Home Phone Solution with Unlimited Nationwide Calls, Mobile App Accessibility, and Robocall Blocking

The Ooma hardware does exactly what you expect it to. It lets you get a VOIP phone setup for your house. We use ours in combination with a set of phones that has a wireless base so we can have multiple phones throughout the house. It's great for making sure our kids can contact us since we don't let them have cell phones.I didn't have hardly any issues getting the unit setup since it was being used to replace an older Ooma. I did have to contact Ooma directly since there's no way to get an old piece of hardware off your account and transferred to a new piece of hardware without talking to someone. Once I did, it took a day or two, but they were able to get everything running. I'm able to place phone calls "like the old days" without any issues.

My main reason in moving from POTS (Plain Old (Landline) Telephone System) to Ooma (VoIP) is to BLOCK those annoying nuisance calls. With this in mind I intended from the start to get the Premier service over the Basic. I knew right up front what I was doing. This whole topic was made very clear to me by the Ooma website. As to the website, it was very helpful in explaining how I could integrate Ooma into my situation and to explain what I needed to get it started. This took hours, not minutes, because this was all so new to me. But, after I had spent the time, all the necessary information was right there on the website. When the product arrived all the time spent beforehand was well worth it. It made installation and set up go quite smoothly.I've only had Ooma a few days and it is not yet totally integrated into what will be my former landline system. I am in the process of having my landline number ported. In the meantime I purchase the HD2 handset so I could begin to use Ooma and to use as my personal phone when my present cordless phones are connected.Activation went very smoothly with one hiccup. The instructions that came with the Telo were very easy to follow. The hiccup came as I went thru the online activation process. It would not accept my credit card (part of the activation process). I tried several times with different cards. I ended the process thinking that acivation was not successful. I called Ooma Support and they were very patient and helpful. It turned out that activation was succesful, but the credit card was not showing. They stayed with me while I repeated the activation process on another browser. This did not work. They then told me how to log into my account online and insert the credit card information. Everything was a success and I was very happy with Customer Service.I later went thru the online process to Port my landline phone number. When completed, I wasn't sure that I had done this right. I used the online Chat service and they confirmed that they did not get this order which was all I wanted to know. I thought I knew what I did wrong and repeated the process online. This time it was successful and I got immediate confirmation. Ooma tells you that it could take 3-4 weeks for the number to be ported. It is already scheduled to be done in a week.I decided to use Linx to connect my present cordless phone system to Ooma. Setting up Linx was very easy and went according to the enclosed intructions. I haven't connected my cordless phones yet. I'm waiting till my landline phone number is ported.I purchased the HD2 handset to use to get used to Ooma while awaiting the number port. I also want it as a private phone for my own use. I don't exactly like the feel of the buttons, but it seems fine. I did have a problem where the batteries went dead after a few days. I called Customer Service. They thought the problem was with the batteries that came with the unit. They quickly offered to send a whole new handset (for free exchange), but I opted to just buy a new set of name brand AA rechargable batteries for $10. This was the problem. Again, good Customer Service._______NOTE: Since I wrote this I found that the new batteries also weren't charging. I accidently solved this by unplugging the charging cradle from the PLUG end (it didn't help to unplug from the cradle end).So basically I am totally pleased. Everything is working fine. Setup was very easy. The phone sound quality is fine. The whole process of going from POTS to Ooma has been painless. Customer Service was great. My one bit of advise is to put in the time studying what needs to be done to get the system up and working before you open any boxes. Depending on your understanding it could take hours. The website has everything you'll need to know. That time spent is well worth it.ADDED NOTE: The porting process went very smoothly. It took 6 days. I then set up my home phone system using both Ooma HD2 handsets and my original cordless system that is probably 15+ years old. I used Linx to hook up my non-Ooma cordless phones. I've actually liked the way with which the Ooma phones work in my setup that I've added more of these than I had originally intended. I also used Linx to attach a Medical Alert system. This was all so easy to do and worked out extremely well.I ended up with a few very minor things that I couldn't figure out. In these cases Ooma Support by phone and chat resolved these very quickly.Now I'm just waiting for the silence of blocked nusance calls. In summary, starting with deciding on which VoIP to go with right thru to getting everything set up, I am very impressed with Ooma. As a bonus I got a great customer service rep at my original landline carrier and she made sure my other internet services, minus the phone, stayed in tact and that the full cost of what I was paying for the phone was removed. IMPORTANT: If I hadn't contacted my original landline provider's customer service I would only have saved $5 off the cost of the bundled phone. The customer service agent advised me to move internet and tv to a different bundle and I thus saved $30. She also set it up as an extension of the original contract so that I wouldn't have to pay a termination fee on the original bundled services.Update: Have had Ooma for about 2 weeks now and NO MORE NUISANCE CALLS, which was my main reason for making this change.

Had to replace my old unit has it was damaged by a electrical spike due to a lightening storm. It damaged the cable modem too. Old unit's failure not an fault of Ooma's product. It was approximately about five to seven years old.Once Internet provider company replaced my cable modem and confirmed good internet connectivity was available, I started the process of setting up this new Ooma Telco as per the Setup Guide provided.Repeatedly after closely following the Setup Guide's on-line process to register the new Access Number failed.Kept getting the error message "Some Went Wrong".Nothing more than, basically I hit a dead end in my attempt to set the device up on the Internet.I was in no mood to go through some chat box on the Ooma's web page at this point.I am a retired IT professional and need to get a human on the phone.There is no Ooma Technical Support phone number provided in the Setup Guide.I had to searched on Google for Ooma's phone technical support number on line. I found it listed as a "Customer Support" phone number.Once making the call.There are a number of voice automated menus of two levels you must jump through before getting a human on the phone. Listen to the options carefully as you go this route. You want ".Customer Service"Only had to wait about two minutes to get a person on the phone.Initially the first tech I spoke with could not setup this new Ooma TeleCo as this new unit's Activation number did not exist in their data system.To resolve this issue.So the tech had me provide the Registration number and MAC address from my old damaged unit. Good thing I had not already thrown it out in the dumpster.Then provide the MAC address of the new replacement Teleco purchased here on Amazon.Then before connecting it to the internet I had to be transferred to another tech support person in order to have my existing account re-associated with new Teleco.To get connected to a person I had to be put on hold three times, each being two minute hold sessions in order to get connected. The second person was able quickly get my account transferred after confirming some of my account information.All together spent about thirty minutes of my time from start to finish to get this new unit ready to be connected to the internet.The Setup Guide clearly states not to connect the unit to the internet until it's Activation number has been registered.Once the unit was registered. Once I got the necessary LAN cable and power supply plugged into this new unit and connected to the my router. it took about 10 minutes to down load firmware updates. Once that was completed it was ready to use. This unit is my house phone. Confirmed I could call out and in. Then called in to leave a test voice message. Then logged into My-Ooma account dashboard. The new unit did show up in "Devices Connected". My phone calls and voice mail did show up in the call logs.Four stars since I having to spin my time and wheels since the new Ooma Teleco could not be activated on-lline as stated in the Setup Guide.Please note that the Ooma tech support persons that assisted me were polite, professional in resolving the issue.