Prepaid SIM Card (US Mobile) - Custom Plans from $4/mo. Unlimited Plans from $17/mo.

I wanted to write this review after seeing the top two reviews being negative ones. The short story is US Mobile is one of best cell phone carriers I've used. When using a prepaid/budget cell phone service, there is always the thought of you missing out on something since you're not part of a big 3 postpaid plan (Verizon, AT&T, T-Mobile). I can confidently say my service will US Mobile has been great! below.PRICING:Other reviews have described US Mobile as a "scam" or "misleading" because they don't disclose total price up front. While they don't display total price on website, when you receive your SIM kit, you create your free account and pick a plan. It will display the total price with taxes and fees BEFORE you have to pay.Note: It's better to order SIM directly on US Mobile site because you can get a free SIM kit using code FREESIM.Here's the total plan pricing, including taxes and fees, for the different fixed data bucket plans:- 1GB plan $16.61/mo (listed on website as $12/mo + tax/fees)- 5GB plan $19.91/mo (listed on website as $15/mo + tax/fees)- 12GB plan $25.31/mo (listed on website as $20/mo + tax/fees)- 18GB plan $30.83/mo (listed on website as $25/mo + tax/fees)- 30GB plan $36.36/mo (listed on website as $30/mo + tax/fees)Mobile hotspot feature costs $5/mo extra if you want that for fixed data bucket plans. $10/mo extra for 20GB mobile hotspot allowance on Unlimited Data plan.The pricing on the Unlimited Data plans is some of the best I've seen. $45/mo for 1 line (taxes and fees included). $30/mo per line for 2 lines ($60/mo total), and $25/mo per line for 3+ lines. Plus you can get reimbursed for 1 perk with 3 lines and 2 perks with 4+ lines. Perks include: Netflix (Standard 2 screen), HBO Max, Apple TV+, Spotify Family, Audible, etc.CUSTOMER SERVICE:US Mobile has good customer service! The chat support button is listed at the top right hand corner of their website and also easily accessible in their mobile app. I'm usually able to get connected with a live agent right away. They also have a phone number if you prefer calling but chat support is so good I haven't had to do that.So many prepaid carriers are just...not good when it comes to customer service, so I really love that US Mobile is good with this.WEBSITE DESIGN:This may seem off to bring up but US Mobile's user interface on both desktop and mobile app makes finding things and getting answers to common questions so easy! Everything is perfectly laid out.NETWORK:US Mobile, per contract agreements with main carrier, can't disclose exactly what networks they use but I found it out through searching. The starter SIM kit comes with two SIM cards to choose from.Black "Super LTE" SIM card is VerizonWhite "GSM LTE" SIM card is T-MobilePick which one works best in your area.PORTING YOUR NUMBER:To keep you're same phone number when transferring service, going to need:- Account number- Transfer PIN (Verizon requires transfer PIN to port out, AT&T doesn't. With AT&T, you just PIN your account is set up with)- Billing address (make sure billing address on old carrier matches info you put into for porting)- Unlocked phone (make sure your cellphone is fully paid off and have carrier unlock it. This can take 24-48 hours)That's it. Do NOT cancel your current service. It will cancel automatically when port in to US Mobile is complete. You need to have active service with current carrier for port to go through.------A big thing to keep in mind when reading old reviews is US Mobile completely overhauled their plan offerings and website back in February 2021.

Update March 2025 - Wow. what a change. I have upped my rating to 5 stars. They are now very transparent with pricing. Very competitive. They have a generous 30 day trial, which I tried on my wife's phone, and it worked very well. We are now a customer. I can also say that they have very good customer service.Original review:I bought the starter kit inasmuch as they have very flexible options for minutes/texts/data allowing you to tailor a plan to suit your actual usage. And the prices listed are quite competitive. However, when I went to set up a phone with a minimum usage plan just to try the service, I found that in addition to the listed prices, there is also a $2 monthly 'service fee' and $2.15 in taxes (this for the 100 minutes, 100 texts, and 300 mb plan). So, instead of $10 per month, the monthly price with fees and taxes is $14.15, a 41% surcharge over the quoted price. For the 'real world' plan that I would have chosen if I decided to make the full switch to US Mobile, the quoted price is $28 - the actual price with taxes and fees is $32.50, a 16% upcharge over the quoted price. The lack of transparent pricing was a big turnoff for me. If I had known the true pricing up front, I may have still committed to US Mobile, because on balance, their pricing is not bad in comparison to others. But I don't like dealing with a carrier that uses marketing that is misleading, and that does not allow you to make a truly fair comparison to other carriers that do not hide surcharges from potential customers. My current carrier, H2O, has pricing that includes all fees, taxes, etc. My wife uses SpeedTalk mobile, and they too include taxes, etc, in their pricing. So, if you are comparing pricing with other carriers, be sure to add a minimum of $4.15 to US Mobiles quoted monthly prices to make an honest price comparison. Three stars for being an average discount cellular service, minus one star for lack of transparency in net costs, especially when compared to other low cost providers.** Updated Feb 2024 - I checked their site today, and now they are advertising 'No Hidden Fees'. I take them at their word, so I have restored one star to my rating. Glad they have caught up to the rest of the field when it comes to transparent pricing. Their pricing, if truly transparent, is now very competitive.