Cielo Breez Max | Smart AC Controller, WiFi Thermostat for Mini Split, Windows, Portable ACS/Heat Pumps | Artificial Intelligence Based Technology | Free App, No Subscription, Alexa,

We have 5 airbnb properties. 4 are individual cabanas and we use the Breeze Max to keep an eye on temperatures in each of them and not worry about losing remotes or batteries going out. The other 4 Breeze Max are all in our 2-bedroom loft where there are 4 inside units and only 1 outside unit. All of the units have to be in same MODE or they do not work - which is hard to explain to guests. The Max allow us to use their Multi-Zone function to tie them all together and keep them ALL in same MODE. I can also save a preset for away, so when we do not have any guests staying we can put the units in AWAY mode to save energy. So far, all is working great & customer service has been phenominal!! The units look great and are very easy to setup and use.

I recently had a Mitsubishi mini-split system installed with two indoor air handler units. I wanted the benefits of wall mounted thermostats for the units (opposed to simple remotes) but my installer told me the Mitsubishi thermostats were pricey and performance was questionable. I researched aftermarket options and settled on the Cielo Breez Max purchasing two units (one for each floor). Setup was easy, mounting each one next to the hard-wired thermostats for my baseboard heat. Both units easily learned my remotes (with one exception I'll explain below) and were up and running in minutes. The app was easy to set up on my iPhone. The thermostats have significant capabilities, as such there is a bit of a learning curve. I initially set up a basic schedule for each unit without issue. I had a couple of questions about setting up the Comfy mode so I went to the Cielo site and clicked on the chat, within minutes I was chatting with Scott and he gave me a call. He answered all my questions and stayed on the line until he was sure everything was working fine. A few days later as I was fine tuning my programing, I noticed one of the functions of my downstairs air handler was not operating as expected. My downstairs unit is larger than the upstairs one and has the ability to direct airflow side to side, that function was not available on the Cielo thermostat. I again went to chat on the Cielo site and again within minutes I was talking to a tech support representative (unfortunately I don't remember his name). As with my first call the rep worked with me while he figured out the correct programing to update my thermostat to operate my Mitsubishi unit. I am fairly immersed in the Alexa environment and installed the Cielo skill in my Alexa app. My intention was to use the Cielo thermostat to trigger an Alexa routing to turn on a couple of fans when my downstairs unit turns on to circulate the heat. Unfortunately, I was unable to find a way to do this. Though Alexa can see and control the thermostats it cannot use the thermostats to trigger routines. Back to the chat and a call from Cielo support, once again I was speaking to Scott. He worked with me for a while and came to the conclusion that at this time Alexa cannot use the thermostats to trigger a routine. He said he will pass that information along so hopefully in the future that will be an option. I do believe however that that will have to be addressed by Amazon. I can't speak to long term durability and haven't used many of the capabilities but so far the product has performed as advertised at a reasonable price. I have found the best quality of Cielo though is their after-sales support. Three times now I've used their chat feature and within minutes I'm talking to a knowledgeable, polite person that doesn't appear to be watching a clock trying to move onto the next call. Great product and great service, what more can you ask for?

Works well would have been nice if there were settings build into the wall unit as well

Excelente producto y con el controlo dos minisplits al mismo tiempo. Muy recomendable.

I've been using 3 Cielo Breez Eco units with our Mitsubishi splits. I purchased these to operate the splits remotely, as the cost of Mitsubishi's OEM Kumo Cloud device was extremely expensive per split. I came across the Cielo Breez Max while searching for an alternative to the Kumo Cloud controller. The Cielo Breez Eco worked extremely well for the year and a half that I'd owned them. However, we had a problem with one of the splits making a lot of noise (two pitches coming from the unit when the unit was running), and the owner of the company that installed the system came to the house to evaluate the issue. I'd shown him the Cielo Breez Eco and the app, and he was thoroughly impressed and told me that he'd take the information about the Cielo products back to the shop and recommend it to his customers (a lot of his customers are elderly and on a fixed income, and he stated that they couldn't afford the Kumo controller, in addition to the fact that they were technically challenged). He had one of his technicians come to the house to repair the unit, which turned out to be a controller board that wasn't getting enough power to run the fan and the motor, which was causing the dual pitched noise. After replacing the control board, and when using the Cielo app to test out the repair, it was noticed that only one side (right) of the set of louvers were actually being controlled with the swing feature, which concerned him (and me!). After the technician left, I immediately contacted Cielo Tech Support regarding this problem. The tech support representative explained to me that on some mini split units, only one side would be controlled by the Cielo Breez Eco with the app (as some splits only have one set of louvers), and that to get those to work properly, it was advised that I purchase their Cielo Breez Max item, as it has additional features that the Cielo Breez Eco wasn't designed with. Wanting to be able to have a better functioning split, I went ahead and ordered one Cielo Breez Max device through Amazon in order to install it and test it. The Cielo Breez Max arrived promptly and I installed it and ran it through the evaluation process. (NOTE: Following the instructions to pair the Mitsubishi remote with the Breez Max, it still did not control both sets of louvers. But, since I'd had the Breez Eco devices in the past, I knew that I could call Cielo's tech support and they'd get me up and running.) Working with a Cielo tech support technician, they have access to my Breez Max device, and he went through a couple of remote control models and was able to get me up and running perfectly in no time! It's great to be able to have both sets of louvers (when selecting the SWING feature) working! Plus, after working with him, he gave me a discount code through Cielo to purchase the 2 additional Cielo Breez Max units to pair with my additional 2 mini splits. After receiving the 2 new Cielo Breez Max units from Cielo, I installed them and again contacted Cielo's tech support to have the technician get the proper model selected for the splits so that they all had the proper settings to control the swing feature on the splits. We're up and running with all the splits working as they should. As a point of interest, which I did not know, when finishing up with the latest technician, I was a bit concerned about the fan speed not coming on immediately upon initiating the heat mode. He had me select the cool feature, and the fan speed came on immediately and responded when changing the fan speed and swing feature between the different levels. He then had me select the heat mode; it didn't come on immediately. However, at this point, the technician explained that this was normal, as the outside unit takes a bit to heat up, and when it does reach the proper heating temperature, the fans will then actuate and start blowing as they are programmed to do, which they did. His description and explanation alleviated any anxiety on my part and reassured me that everything was working as it should. An important feature to anyone having multiple split units is ensuring that ALL units are in the same selected mode (heating, cooling, and dry modes - "a multi-zone mini-split system can only function in either cooling or heating mode at any given time, but not both simultaneously, as they have the same refrigerant flow. This limitation often leads to mode conflicts when one unit is set to heat while others are operating in cool mode or vice versa" so as not to damage the main unit). The Cielo Breez Max has a feature called "Multi-Zone Mini-Split Control" where you can create a setting to ensure all devices are switched to the same mode when turning on one unit to avoid damaging the system. I am thoroughly pleased with my purchase of the Cielo Breez Max | ENERGY STAR CERTIFIED Smart AC Controller | WiFi Thermostat for Mini-Split, Window, Portable ACs/Heat Pumps. It's nice to have an item work the way it's advertised to, and it has a user friendly interface, compared to looking at the OEM remote and trying to figure it out with all the different symbols, features, and having to slide the keyboard cover up and down to select and change to different modes and settings. And, primarily the feature to control your splits remotely through Wi-Fi connections when away from your property (which is why I initially purchased my Cielo products) is the main reason I purchased the product(s). I am totally satisfied with my purchase(s) of my Cielo products, namely the Cielo Breez Max. And Cielo's technical support is top notch. The technicians that I've worked with are professional and very knowledgeable. And, I like the fact that they are very concerned with how their service to you was, as they follow up any contact with them to ensure your product is working properly and to see if you're having any other problems! The Cielo Breez Max is a great product, and I most highly recommend this item, along with their other fine products!