iRobot Roomba Combo 10 Max Robot Vacuum and Mop + AutoWash Dock (x0850) - Multi-Functional Base, Refills Bin, Washes & Dries It's Mop Pad, Self-Emptying, Auto-Retract Mop Pad, Avoids Obstacles

I'm returning the Combo 10. I'm returning it on day 29 because I really wanted to like it. In practice, it's been a miserable experience beginning with the setup and continuing up to the point of me writing this review. - While my first roomba easily connected to wifi, this one took me an hour to get connected and up to date - The initial mapping takes quite a bit of time - that's fine. The bigger issue is that when it made a mistake in the initial mapping, my only option was to tell it to start over, requiring another 2+ hours of the machine wandering around - All this would be fine if the machine cleaned well, but it just doesn't. The machine failed between 1 in 3 and 1 in 4 runs (and frequently multiple times within a run). I consistently got erroneous cleanbase clogged error - it wasn't. What I was able to determine was that the vacuum bag gets when when doing both mopping and vacuuming. The wet bag means there's increased air resistance which the machine interprets as a clog - The lack of lidar meant that the robot required me to have all the lights on so it could correctly navigate. It also seemed to not really understand where there was mud tracked in - The robot itself required a lot of cleaning on its own. I have two cats and a dog that doesn't shed. My wife and daughter both have long hair which was consistently a challenge for the machine - The mopping never worked well and the base leaked, though in fairness, that may have been that I kept being told by the app to turn it over to try to clear the clog. Incidentally, the app kept giving me the wrong support article, corresponding to the J9 not the 10 combo - On a whim, I decided to start experimenting with running the vacuum and mopping concurrently - that seemed to avoid the erroneous clog error, but it take a lot of extra time, particularly with the charge time that's required. Much to my frustration, the robot started to complain that it wasn't on a level surface and required it to be moved. It's a perfectly level tile floor. It just doesn't work well - The mop pad never gets dry (or clean for that matter) - as a result it started to get musty over time - The final straw for me was the fact that despite multiple outreaches, I never got any response from customer service other than the automated Zendesk ticket email. That's not acceptable for any company, and certainly not for a $1399 device In the end I did really want to like the device - my family was skeptical, given our previous experience (the old i-series ran over a cat accident and smeared it across our kitchen). The P.O.O.P. promise gave me some comfort, but given my experience over the last almost month, that seems naive. iRobot has clearly fallen behind the other manufactures - the Combo 10 feels like a rushed, half-baked product. It is clearly not in the same class as manufacturers like Dreame or Roborock (both of which have advanced lidar systems). Avoid and pick a different manufacturer.

I bought my combo 10 max in January (10 months ago) and love it! This was an expensive purchase for sure. But we did save a little by getting it on Amazon instead of a box store. The mapping is the best I have ever experienced (this is my 4th Roomba upgrade). The vacuum is more than sufficient, and the mopping beats all previous models, including the early stand alone Roomba mop. This is a very high quality combo cleaning tool. Mine operates almost daily in one room or another. For the first month or two I had it set to clean everything every day. I backed it down to a couple rooms every other day. More for the machines ability to finish the job and go to bed rather than run all day between recharging. This is not designed to be an industrial machine. It is designed to do light cleaning and mopping. It is for day to day task in average conditions. It’s not going to deep-clean your 12 year old matted down carpeting. It will clean the dirt and even mud a kid or dog may drag in, but it’s gonna struggle if you have 3 pets and 6 kids, or if you never clean up after yourself. I read all the reviews and really do understand that some people have bad experiences. Likewise, I read into them a bit and suspect that some reviews probably generated from either abuse or an inability to follow instructions. Bad reviews become an easy out for people to cover for their inability to accept the reality that they just did it wrong, or broke it. It is also contagious, when they see a bad review they echo it to assure themselves that they must be right. Overall, the technology in this machine is top of the line, but it is made by humans, so it is always going to have processes that could be better. I personally wish the battery would last a little longer, but when it gets low, the machine recharges itself and goes back to work. I have never had to deal with customer service for a bad machine or problem, so I cannot say if customer service is good or bad.

Very disappointing.... I went from the i7+ to this and it was the worst decision. I thought it was going to be an upgrade but other than the very first run, it hasn't worked right since. I loved my i7+, it did really great even with an Australian Sheppard constantly shedding. I thought going up a model that included the mop would be even better and help with the muddy dog prints. WRONG! It worked right ONE time. Since then it's done nothing other than leave streaks every where or not mop at all (no errors, just never gets wet), gets stuck on EVERYTHING! Can't even do a very flat area rug without getting stuck. The mop is a joke and doesn't work. No error and everything under health shows great, most barely even showing any usage at all. I've maybe tried to use the thing like 6 times since it was new out of box. Went to give it another shot today, just to have it do a quick clean up but now after rebooting it from going in circles for 20 minutes, it then started to bump things (as normal) but then reverses to reposition but never stop reversing. Found it 20 minutes later against a wall, still trying to reverse in the same spot. Wheels still turning, luckily it was on a hard floor so didn't ruin any rugs. For the price of this thing, to say I'm disappoint is a major under statement and now it's been too long to return it. At this point, iRobot has lost me as a customer because I will never buy another of their products. That's truly how bad and disappointing this one was. I'D RECOMMEND AVOIDING THIS ONE AT ALL COST. NOT WORTH THE MONEY AND MOST-LIKELY WILL BREAK WITHIN THE FIRST HANDFUL OF USES.

Was excited to get this to save me some time, cleans poorly and constantly gets clogged with pet hair that never makes it into the dry pickup bin. If we do send this out to clean I have to clean it and touch up the floor so jay as well not use it. Very happy with my other roomba products but stay away from this. Would give it a 0 if I could.

So far so good.

Bought it. Tried to love it as we loved so much our old iRobot vacuum. This is the worst of the worst. It is constantly stuck everywhere. It never learns. It vacuums it's own water, creating mold inside of it and needs constant/daily care to be able to work. The lights needs to be on in your rooms for this to work. Yes, you read correctly, it cannot see in the dark.

We bought this Combo 10 Max as an upgrade so we can relocate our S9+ to the upstairs, where it's all carpet. Honestly, we enjoyed having it, for about 2 weeks, that is. Within the first week, it operated phenomenally, vacuuming and mopping the room where needed, automatically detecting stains or buildups on the kitchen floor, running all the schedules and automations so we don't have to even think about it. Then week 2 comes, and we start noticing that sometimes in the app, it shows the job was not completed. At first, it's just that cleaning cannot resume due to the bin being full, which is a known issue to us because pet hair is not playing nice with the filter system of the robot, and we had the same issue with our S9+. It still worked for the most part, surprisingly requiring very little attention except for the occasional need to manually empty the bin. Heading into week 3, and all hell broke loose. Every single job will be interrupted by the robot showing an error message. Sometimes it cannot relocalize, sometimes it will spend 2 hours roaming in the house trying to find a way going back to the dock, sometimes it stops in the middle of the room with nothing surrounding it and says it's stuck, sometimes it doesn't even start the scheduled job, sometimes it will clean the same room 4 times and still tries to go back to the same spot. Manually starting a job doesn't fare any better chance either; it will run into whatever issues above within the first 10 minutes. We've chatted with iRobot service reps, googled all error codes (if there's one to begin with), sifted through Reddit trying to find anyone who encountered the same issue, and all came up empty. Even their own rep cannot tell us what's going on other than saying "we don't have any documents regarding these types of random issues." So now we're left with a very expensive cleaning slot machine, my wife's saying is "push the start button and see if we score today. " Until iRobot came up with a fix for either their mapping algorithm or cleaning and localization logic, I cannot recommend this product. The $500 entry models will get the job done in the same way and faster.

It does not map out the floor very well - just does a small section. The cleaning is very weak. Battery life is maybe 20 minutes. Needs a lot of work. Bought three, one doesn't work