GlocalMeNumen Air 5G Mobile WiFi Router WiFi 5, Global Frequency Bands, No SIM Card Required, Supports 16 Devices Simultaneously, 5400 mAh Battery, Travel or Home WiFi Hotspot (Black)

It’s the best I bought yet.

I want to express my annoyance and deep disappointment with this company, from which I purchased a GlocalMe Numen Air 5G Mobile WiFi Router WiFi.It’s worth mentioning that I had used a Solis Mobile 4G router for years, but when I decided to upgrade to a 5G device, the only option I found on Amazon was the GlocalMe, so I purchased it for AED 1,300.I am a verified buyer with over 14 years of purchase history, a Prime member who buys at least three items per week, and I have been living in the UAE for years.I received the package in the afternoon, and I opened it that evening after work when I had time to check it. I downloaded the app but was shocked by how expensive the plans were—almost double compared to the ones I usually used with Solis.Because of this, I didn’t purchase a data plan and decided to return the device (which I never used, as it doesn’t work without a data plan). I repacked it, notified Amazon of the return, and waited, as I usually do with any unsatisfactory product.The unpleasant surprises began when I was informed that they don’t have an agreement for Amazon to arrange a pickup, so I had to handle the return process and pay for shipping myself.It’s important to mention that this detail is not stated anywhere when they advertise their product.When they finally received the package, they informed me that they would only refund AED 698 (out of the AED 1,300 I paid) because the seal was broken and the device had “evident signs of use.”They sent me an email informing me of their return policy:“For open box returns, we may charge up to 100% restocking fees on the product.”So, for breaking a plastic seal (a sticker worth less than 10 cents), they claim the right to keep up to 100% of your money!They also claimed the device showed “evident signs of use.”How can they be so dishonest just to keep my money?They know perfectly well that the router doesn’t work without an associated data plan, which I DID NOT PURCHASE. Therefore, it is more than obvious that I could not have used the device.Their argument is 100% false.I DID NOT USE IT!I simply returned it to its box as it was. If the seal was broken, it’s because I checked the product, as downloading the app requires scanning a QR code on the router.What a way to profit from a return!Such bad practices!Lastly, I encourage you to download the GlocalMe app before purchasing, as it’s the only way to access their pricing.I also invite you to compare their rates with the Solis 5G HotSpot, which I ultimately purchased on eBay (it arrived in 10 days from the USA and cost AED 1,600).eBay listing for Solis 5G HotspotWith Solis, you also need the app to access the plans (Solis App on the Apple Store), but you’ll notice that their rates are much cheaper.Additionally, the Solis Hotspot comes with 1GB of free monthly data for life.Do the math!I cannot speak for the GlocalMe device itself because I didn’t have the chance to use it. What bothers me the most are their exorbitant prices and abusive practices.I hope this review helps others avoid falling into their trap as I did.Have a good day.

Not recommended since the battery exploded.Even the customer service did not help me.