BWE Kitchen Sink Faucet Wall Mount

When looking for products, I always first look at features and then at reviews to see if it may meet my expectations. In this case, I knew I wanted a commercial, wall mounted faucet with a separate goose neck sprayer and, since this was for my garage (where I installed a stainless restaurant counter and sink), I knew it needed to be both sturdy and affordable. The reviews looked more than decent and I even knew that the few folks that complained that the wall mounted stabilizer (saying it was too long) were just being silly and didn't know how to trim those to use. It was exactly what I wanted. When I opened it up, it felt sturdy and there was no issue with assembling it right away. My only mistake was that I over tightened the parts that sealed with rubber sealing washers---I just didn't know how tight to go and I basically distroyed the first ones that I did. Fortunately, they included a full set of spares! Problem solved. But that is not why I am writing this review. The faucet worked perfectly and the sprayer pattern is also really nice. But again, not why I am writing the review. NO LEAKS! But again.... not it. It is the customer service. In this day and age, I am used to horrible customer service or at least lack luster. I had an issue that wasn't with the faucet---in my particular instance, I had a request that on a part that I wanted to see if they had---it was a modification to the product more than anything---something I was willing to pay for, but really I was just asking if it was possible. They took the time to write me back, ask me specific questions, and come up with a plan to accommodate me. And they did that without question, without issue and in a super timely manner. It quite literally makes me want to be better to those around me. The part that I desired came a week later, shipped from over seas, with my happiness and satisfaction as their goal. Goal achieved. I have saved this seller and will not hesitate to purchase from them again and again. Thank you for caring, for a great product, and phenomenal customer service.

Excellent well made faucet, I wish I had found it a long time ago.

Perfect setup

Needed it for old home. Built in 40's with all plumbing built into the wall.This product was identical to the one I was replacing.Came with all the hardware. Simple install. No issues.

Great faucet. Thanks

Installing this faulty product has caused thousands of dollars of damage to our house. It arrived without instructions and important gaskets. We installed it and within minutes had leaking and flooding in our basement. We had to tear open the wall to look for the source of our leak and pay for emergency repair where the plumber told us this kit was missing gaskets. Which we would have more readily recognized if there had been any instructions. This package was shrink wrapped but I’m assuming was used and the seller just shrink wrapped an incomplete product without even verifying all the necessary components were included. Now we have a cut off water line, giant hole in the wall, non-functioning faucet, and out a good amount of money. Awful product and company. Stay away

Works great!

this part is quality, and price is not too much too.