Aolemi Matte Black Ceiling Mount Rain Shower Head with Handheld Spray and High Pressure Faucet Set, Includes 16 Inch Shower Head and Trim Kit

Slick in design with practical features. The customer service was great. .Thanks

I usually do not leave reviews, but this product and everyone behind it definitely deserve a positive feedback. No matter how good a product may be, it does not matter if the support behind that product is not good.The length of the original shower rod provided with the product was longer than I needed it to be. So I emailed the folks at Aolemi and within a few hours I got a response. They asked me to send photos and soon came up with a resolution. They asked me the length I required and custom made one for me. They did charge me for it because it had to be mailed from China and it arrived quickly. That I did not mid because the new and shorter shower rod arrived with in a few days and it fit perfectly. This is in my opinion is absolutely great customer service. The product itself is amazing and the great customer support just made the overall experience even better.

Really, really good value relative to some of the big names. Almost impossible to beat the price for what is received. Below is The Good, The Bad, and Recommendations.The Good:1) Value; excellent value in this unit at the price point provided by the Seller. Competitors like Delta or Moen are double the price and half of the components are plastic and/or Chinese origin anyway (I also own an extensive amount of Delta fixtures and the overall build quality is similar to this unit).2) Finish is very nice; beware, it scratches relatively easily. I cannot comment on finish longevity, especially when subject to cleaners.3) Customer Service is great - answers within a day at most, is knowledgeable and very helpful.4) Price is very justified and you don't feel like you're getting robbed for "luxury" items.The Bad:1) Installation instructions are absolutely terrible and really need a lot of work. This is more a comment to the Supplier to update the instructions.2) The rough-in dimensions are not standard like most of the big names. My recommendation is to rough in the system like that of a normal US-based system and use the appropriate components/adapters to bring the valve/head dimensions flush with tile work. This will save headaches in the future if needing to perform a valve/head swap.3) The original valve received was not pressure-balanced with built-in water supply shut-offs. This is standard (and pressure-balance required per code) in the US.4) The original valve dimensions are not the same as the updated (current) pressure-balance valve and could cause customers some headaches if ever needing to swap out the valve body to the updated pressure-balance valve.5) Would be nice if the trim, head, etc. came in a round rich looking style too, and not just the square modern look. I love this set, but this modern look does not match the rest of my bathroom aged-bronze look.Recommendations:1) Expert/knowledgeable DIY'er installation highly recommended. The installation instructions are not good at all and I wouldn't recommend installation to someone who is not a contractor or a knowledgeable DIY'er.2) Purchase a second valve body directly from the manufacturer in order to make a future "valve swap" easy if the original unit fails. You don't want to deal with tile work and access issues if the valve fails in the future. It is WAY easier to change out valve components should the original valve fail (again, recommended by an Expert and FYI a valve internal components swap will void your warranty; in my opinion, who cares if the valve is toasted anyway...).3) If you have the original valve without pressure-balance functionality and built-in water supply shutoffs, purchase the updated valve from the Supplier.Would I buy this unit again, absolutely without a question. Know what you're getting into and take the couple of extra steps necessary to make things easier in the future.

Bought 2 rain showers sets. Plumber bent 1 of the shower wand holders. Aolemi was very responsive on providing replacement part. Pieces look great, very stylish and modern looking. 12” rain shower is fantastic. I would buy from Aolemi again.

Not only is the customer service great, the product is excellent quality, beautiful (black matte) and I love it! Don't hesitate. Buy it. Stop looking. We purchased 2 shower sets. Rainfall with handhelds. One of the handhelds leaked upon installation (which was several months after purchase!). I contacted them and they were amazing! They requested I send a photo and then they immediately shipped a new part that worked perfect. Then they continued to follow up to see if it arrived and if it worked properly!! I am so impressed and the best part is I love the shower sets. Beautiful and impressive. They look like a million bucks! The 12 in rainfall is big so be prepared to be wowed! My plumber installed them some can't speak to installation. Just buy it. You won't be dissapointed!

Great item , easy to install. I had a missing part , they replaced it without any problems. Thank you !!!

Very modern look. My wife loves shower head. The rain effect is amazing. As far as the customer service, I broke the handle while installing it and they replaced it at no cost immediately. Thank you

I admit I should have read the questions and answers instead of just the reviews. I did a major renovation in my home that included two bathrooms. I bought two of these - black & chrome. Cutting to the chase - The GPM is no where near accurate. Without having the proper tools to measure, the gallons per minute is somewhere between 5-6 gpm. I have a 47 gallon hot water heater. My wife runs out of hot water after about 15 minutes in the shower. Secondly - the hot and cold inputs are backwards. I had a licensed experienced plumber install this in both bathrooms. It was installed perfectly. But since the inputs are labeled wrong both bathrooms are reversed - hot is cold and cold is hot. Now for me to correct this issue I have to brake the marble walls in the bathroom to get access. At a cost of well over $1000 to repair both bathrooms. I am beyond disappointed that a company can blatantly lie on their specifications like they did. I will be talking with Amazon to get my money back, but the damage is done and I have a major cost and problem to deal with. Needless to say if i decide to break open the walls to reverse the inputs, I will just remove the entire system and replace with a Delta or Moen or some other reliable brand. Dont buy this. It does look good, but it flat out sucks.