Wyze Home Security Core Kit: Hub, Keypad, Motion Sensor, Entry Sensors (x2); Compatible w/ Wyze Cam, Leak & Climate Sensors; 3 Mo. of 24/7 Professional Monitoring Service Incl., Subscription Required

I already had several Wyze cameras so it was super easy to set up these devices in the app. Was worried about the entry sensors working since my doors are old and do not close evenly. They work great so far! Will be setting up the professional monitoring soon.

Love it and very easy to set up! The door chimes are really great!

I’ve been using this company’s products for years, at first they had great customer service but now they never seem to be able to resolve technical issues and just leave you hanging with no resolution. If you’re considering buying this system, be aware that the monitoring plan states that your cameras will have all the same feature as their Cam Plus service, such as package, person, pet & vehicle notifications. But, it does not and when you try to resolve the issue with customer service, they just tell you to go through all of the steps of resetting things, making sure firmware and app is up to date and when that doesn’t fix the issue, they just email you back and tell you to keep your app and firmware up to date (mine are and always have been). I even suggested they add Cam Plus at no charge to my account until they resolved the issue and they declined. Also, in the events tab, there is only a photo of an event but no recording to see what the event actually was. But it does take you to a page to sign up for Cam Plus to get those features (which are supposed to already be included in the home monitoring plan). I will be changing to another company for my camera and security system needs.I am updating my review to add that my home monitoring system has gone offline now and after hours of research & going through all of their suggestions, I’ve determined that the internal backup battery inside the Hub has stopped working (even thought I’ve always kept it plugged into the power source) and because of that there is no way to reconnect this system back online, as the reset button will no longer give me the “ready to connect” sound. Customer service once again is horrible. I’ve both called them and chatted online and they just say their specialist will email me to resolve the issue, yet I never get an email. It’s still under warranty and I cannot get anyone to send a replacement. Apparently the people that you are able to reach don’t have that authority and only the specialist can do that and you must rely solely on them contacting you back via email. I found about that MANY others have this exact issue when I went onto their forum.Save yourself the hassle and money and DO NOT PURCHASE ANY WYZE PRODUCTS!!When they first started customer service was great, but after they got a hugely funded investment for new products, they sourced all of their customer service to some foreign country that never resolved the issues. SCAM!

This is worth its money. Setting it up was a breeze, and works as intended. They have a rep text and / or call you immediately to check in if your system is set off. So glad I purchased this! I can’t recommend this system enough!

Used for a few months, Wyze did some firmware updates, now when you open app, press monitor tab… white screen of death! Reloaded app, ran setup all over, after setup it works but once you close the app it’s broken again. Reopen app and press monitor tab, white screen of death. So frustrating, their tech support does not know how to resolve this because it’s an software issue. Worked fine, the the update broke it. Totally frustrating, i’m out $100! It’s all over the internet that it’s broken, just fix it please!Dec 16 update, Sense Hub firmware has an update. Monitor Tab still only works once after setup and until you close the app.Dec. 28 update, app update just released, app fixed. The real question is why did it take them so long? Two months is a long time waiting for your home security app to work again!My take away is the entire Wyze company is in Beta, their products are fine but they don’t really have the programmers and infrastructure to maintain things in a reasonable amount of time. Buyer beware, i’m gonna stick it out with them for now.Mar. 10 Still working fine, updates coming (and working) on a regular basis now.

Let me start by saying this is very user friendly super easy to setup even if you are not tech savvy! The app walks you through setup AND IT COMES WITH BATTERIES! I usually wait months to do reviews on products because I want to be sure I have used it a good bit to ensure I’m giving a fair and honest review on the quality of the product but I have many Wyze products mainly cameras several of which I’ve had for many years so I feel confident in saying that this product is made with the same quality. This product is affordable, looks very nice, and was made with quality materials. I’m so excited about this alarm system . It has So many features and ways you can modify alarm settings. If you are looking for a good quality alarm system that’s affordable then look no further oh also the monitoring monthly service is low! This also came with 3 months free service

…is what the app said. Try as I might I couldn’t update in the app—support said to log in on a browser. After that, smooth sailing.My only beef with the system is the minute of alert tones when I change to HOME mode, but at least I could adjust the volume to LOW. I did have to make a bracket for one of the door sensors, because of the trim around the door. I’m not handsome, but I am a little bit handy.Installation was otherwise really easy and the app works well.The rate for monitoring is very reasonable and the first three months are free.The response for a false alarm is almost instant. I’m happy.