JOSSEY-BASS Chief Customer Officer 2.0: How to Build Your Customer–Driven Growth Engine

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company