AleratecMotorized DVD CD Cleaner Disc Repair System - Scratch Remover and Cleaner for CD Player Discs - Includes Solution - Portable Disc Cleaner for Restoring CDs, DVDs, and More

First off I see a lot of reviews with people having issues. I don't know if they are reading the instructions or not but you definitely have to read them. This thing fixed every single disc I have used it on which is pretty good because I didn't think it was going to work. I only used it on a couple of discs so I can't speak about the longevity. First thing you should do is get cotton pad with rubbing alcohol on it then wipe the disc with it. Use circular motions. Then use the included (or another one laying around) fine small microfiber cloth. Don't use the other microfiber with the bigger strands/bristles that's for applying or removing wax or cleaning windows. Make sure you wipe from the center out when using the fine microfiber. If that doesn't fix your disc and stop it from skipping then you should use this device. This thing isn't magic and it can't fix really bad discs. This thing does leave scratches on your disc so if that bothers you then shouldn't use this product. I have a large collection of all kinds of discs and this thing is a god send. I love this thing and it is very fun to use for some reason. I just hope that it lasts.

Works great.

The original importer and seller of this product, Aleratec, closed their business a couple of years ago when the CD/DVD duplication business dried up, so there is no product support or warranty from that company. That being said, if you receive a defective or damaged product, you can probably return it to the current seller for an exchange or refund. This particular item is probably closeout inventory which explains the low price, but I had purchased other products from Aleratec in past years, and everything they sold with their name on it is quality, including this item.I received product yesterday, and like so much else that comes through Amazon these days, in was in a shipping bag, but the cleaning device is in its original retail sales carton. It operates similar to other disk cleaning devices, and I had a chance to try it out on a couple of DVD's that stopped playing. Most of my DVD collection is "hard to find" items. The first disk, after cleaning only, played flawlessly after just one pass. The second DVD, after cleaning, still had a few skips where it was scratched and pitted in a few places from improper storage container, so I ran it through the full 3-stage process: clean, buff, and "repair" (polish), IN THAT ORDER. The DVD plays, fine, but a couple of minor skips, with most of the damage removed. I believe after a second pass to cut a little deeper, it will play at 100%.The instructions are adequate but as others have pointed out, if one has never used a disk cleaner before, they are a little hard to follow, so read and re-read a couple of times. Here are a couple of tips:Run the cleaner cycle first, in some cases it is all you will need. My kit came with 3 wheel bases, and a cleaning fluid reservoir, which is the wet base for when you running a cleaning cycle. All of the other pads will fit on a wheel base. A little plastic tool with a prying tip is used to lift one of the spring-loaded pads off of the reservoir base. Be sure to sue that prying tool so you don't accidentally pull the retaining ring off of the cleaning pad. You only need to remove one pad to fill the container. The instructions say to fill 80%, but about half way is adequate for several cleanings before refilling. Be sure to remove the cleaning reservoir from the machine when you are done so it doesn't leak into the machine during storage.For deep scratches, you will need to run the second stage to buff off the surface of the disk using the buffing pads. There is no liquid product involved, just the coarse buffing pads.After the buffing process, you will have to run the polish stage ("repair") which fills in the swirls left by the buffing pads, living a film on the surface of the disk which makes the swirls almost invisible to the optical ready. At this point you are finished. If you decide to repeat the process for deeper scratches, be sure to run all three steps starting with cleaning, because the disk will not buff properly with the polish material still in place. Then run the repair cycle again after buffing. All of this is mentioned in the instructions, but it is not explained very will.I rated this product 4 stars because there is no product support however the price is a bargain for the product quality and it works if used properly.

Don't buy. This product works well but there is no way to purchase replacement pads or fluids. The buff pads recommend replacement after 10 to 20 uses and the repair heads 20-25 uses. I was able to buff 20 CDs before I noticed they stopped working well. I was then able to buff 30 CDs doing each CD 2 cycles before the buffing became ineffective. If you could get replacement pads, this would be a major recommend, but without that it's just a waste of money unless all you want is something to clean CDs.EDIT: Don't buy even as a cleaner. Didn't even make 200 run cycles before the gears stripped and it stopped working.