ASURION 2 Year Portable Electronic Accident Protection Plan ($450 - $499.99)

I've bought this protection plan and others like it for various electronics (and other important/expensive items) that I have bought from Amazon over the years. I understand that others have had bad experiences either submitting or getting reimbursed for claims but I've have had only good ones. When submitting a claim, it could take a couple of days to get the claim approved. First, they may ask for things like the model or serial number, etc. (depending on the item). You need to understand that they may ask to get the item shipped back to them first (at their expense of course). If you buy an electronic part (say) for your car that is needed to drive it, you may be stuck not being able to drive it for days, maybe a few weeks. So if you can't go at least a week without the item, this isn't right for you. (I got an extra beater car for when Murphy's Law kicks in. I'm not new to this game called life.) You'll normally just get reimbursed the original purchase price (not including the extra insurance cost you paid) of the item in question as an Amazon gift card. (You will not get reimbursed back to the original purchase type like credit/debit card). Once you ship, its been my experience, that they just send you a code for the Amazon gift card like a day or two after. I haven't had to wait for them to confirm they have actually received it first. They just want to make sure you have actually shipped it. I've had scenarios where I've bought the replacement item (say alternator for my car) first to get back on the road as soon as possible and submitted the claim afterwards. Now I have an Amazon gift card to use for other items on Amazon. If this isn't ideal to you, then insurance through Amazon definitely won't be right for you. Keep that in mind before buying it.

After my PS5 started acting up and I couldn’t play any games I procrastinated it but after doing the claim everything else went smoothly the directions and how they handled the final result was quick, sucks my PS5 couldn’t be fixed but hey with the reimbursement I was able to get another one with the protection plan again so if this one goes bad as well I know it’ll be fine

Product did not show up in email. I contacted them, got an immediate response asking me to check my spam folder. There it was, first time in years that a Asurion email got lost in spam. I have never had any problems using Asurion. Always very helpful.

This is the second time I've had to use my Asurion insurance benefit and both times was an excellent experience. They paid out the 1st claim without any hassle and on the second they made efforts to repair my device but promptly paid up when those efforts proved unsuccessful. I will definitely continue to buy Asurion protection plans for my electronics.

This service is awesome. Usually warranty and insurance companies try to do sleazy stuff and deny paying you but Asurion is great. I submitted a claim, returned my service, and got my gift card . Super smooth!

Amazon does have a decent protection plan for their stuff. But as with all things the small print must be noted on how many times it must go to the original manufacturer first, which is usually three times. Then Asurion will start to help. But for price not bad and in the end do protect products.

Xbox stopped working within the 2 years and they gave me a gift card for the full value of a new Xbox once they couldn’t fix it. Took a bit longer than I would’ve like but hard to complain.

I bought a Xbox series X when it first came out from Amazon. After a year of use the system started to shut down mid game. The problem with the Xbox was a known issue with many users. Thankfully I bought this warranty from Amazon. I put in a claim and sent in the system. I received an email confirming it was received on 1/3/22 and that it takes 5 to 7 business days to repair. They said if things change they would let me know. On 1/10/22 I checked the status of my claim online and it said there wasn’t a claim anymore. I thought it was a glitch and checked it the next morning. I received the same message. I checked my email and never received any, so I called Asurion and they stated that they could not repair it and was waiting for approval to buy it back! I was confused as to why they never contacted me. They never told me why they couldn’t fix it either. So it’s confusing how a company that claims to be experts in repairing electronics couldn’t fix a system that was mostly functioning as intended. Especially considering many other owners had this same issue repaired with no problems and back to working 100% as intended. But this very large company couldn’t perform what small repair shops could fix for others. The system would only shut down with a few games but other than that the system functioned properly with any other game. When I asked what I would be paid for the system they said the cost of the item and refused to pay back the taxes. The person said I should receive a call or email later on in the week. A few hours later I received a text stating that they will be refunding me and to wait for an email. Shortly after I received an email stating they had refunded me by giving me an Amazon gift card for the item?! I became extremely agitated and called them. I made them aware they never updated me while they were fixing the console. I said I want a check mailed to me and not an Amazon gift card. That the item is no longer in stock and I would have to look elsewhere. Their response was that I can use the card for anything on Amazon. I became more agitated. They never gave me a choice of how I would like my refund. That is a terrible business practice! I then spoke to a manger who said he will bring it higher and see what he can do. He called me back within an hour and told me the same thing they did earlier. He stated that they do not send out checks for any items under $1000. That they do gift cards and since they have a partnership with Amazon that’s one of the reasons why they gave me a gift card. I must assume they decided to give me a gift card to Amazon as it would save them money. By their own admission they have a partnership with them. But as everyone is aware, these consoles are still regularly sold out and extremely difficult to obtain. The supervisor emailed and stated they will give me a $20 refund for my protection plan. They said they would put it on my initial credit card I bought the plan and system on. I then emailed them and asked why can they give me $20 on my credit card but not the $499.99? They claimed that a gift card is a default option. This is one of the worst experiences I have ever had. I will never buy a warranty through them again! I looked up my activity in Microsoft on 1/14/22 and it showed that the Xbox was backed up which should be impossible since they said they couldn’t fix it. So somebody is using the system they claimed couldn’t be fixed. I will never buy something like that from Amazon either if they continue to use them! I would give them a negative review if I could. BUYER BEWARE!!!!